This profile has been claimed by the business owner or representative.
Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Perhaps I misread balance???
Business response:
Hi Toby, your $20.00 were applied to your orders; 01-404026 and 01-404027, $11.37 and $8.63 respectively, you can corroborate it on the labels posted on the plastic bags.
I had previously tapped on $20 discount for 5 pieces brought in for cleaning . Coupon verified by your website. I do not see where discount was applied. TC
I had a 30% discount for wash/press of shirts. I dropped off 5 shirts. Your bill this morning? $30 OR $6 to wash a press a shirt WITH a 30% discount????? That is outrageous! You lost a good customer today.
Business response:
Hi Rob, We understand prices are going higher everywhere, we are doing our best to keep prices down as much as possible, I hope you rectify your decision. Have a nice rest of the day.
I came here for the first time and will not come back. I brought a dress and a jersey here. $25 to clean a jersey is ridiculous. The dress I took had some stains on it that I pointed out and asked to be removed. When I picked it up, the stains were still there. I asked about them and was told that was the best they could do. I took the dress to a different dry cleaners and they took the stains out.
I will not use your cleaner, you have failed to accommodate my needs. I called you twice about missing my pick up and your manager was fine with losing my business. You are not the only cleaners in town and I will give my business to someone else. Myrna Halter
Business response:
Hi Myrna, Our system was designed to serve all our customers in the best way possible. We sincerely appreciate your business, and we are not ok loosing you as a customer. Our driver stops at your address around 10:30am every time you requested a pickup, and he leaves with empty hands. What can we do to serve you better? Please let us now, we will do everything we can to accommodate your needs.
Today was the first time to Kona cleaners. They were very professional and everyone was sooooo nice. This will be my go to cleaners.
Business response:
Wow,Melisa! A 5 star rating! We're thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
My clothes is not clean
Business response:
Hello Fadi, I am sorry to hear that the quality you received is not what it should be. We can redo the work at no charge- just bring in the garments and let the attendant know that you need a redo. I have alerted the store attendant now so that she is expecting you Thank you!
Rosa gave excellent customer service as usual easy dropping everything off and same with pickup Items were done ahead of schedule ...what more can one ask for Outstanding is all I can say I always feel good after visiting the store.
Just had laundry drop off and missing my sons new business shirt that was laundered. Hopefully it show back up?
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,579 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.