This profile has been claimed by the business owner or representative.
Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th Street, Costa Mesa, CA, 92627, United States
Get directions
On multiple occasions, spots were not cleaned from our clothing. Each was obvious and should have been cleaned. Some required another trip to have them cleaned; in the meantime the shirts or other clothing weren’t available to be worn when expected. On a positive note, the items were then cleaned properly.
Business response:
Kona Cleaners is always looking to improve, Carolyn, and that’s why we want to hear from you! We’ll have someone reach out to you in the hopes that you’ll tell us how we can be the dry cleaner you’re looking for.
I don’t think you should charge the same for a long dress $13.95 as for a child’s shirt dress. Also why is a men’s shirt $3.95 and a women’s shirt $7.95?
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Susan. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
All of my shirts came back with the same dark stain.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one star review on is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
Poor customer service. Was so excited to find a green cleaner with extended hours but the customer service was terrible and my suit came back with an odd smell and while pressed it doesn’t appear that it was actually cleaned.
Business response:
We have no excuses, Jenifer. We only want to make things right, as a one star review on is something we at Kona Cleaners - Costa Mesa #1 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
Asked the top customer service Dianne, and called two stores. Asked if I could have fragrance free. Also asked the price. Price quoted to me was 30 dollars for a queen comforter. I asked about fragrance and was told your soap had no fragrance. I’m chemically sensitive. I opened the bag and sniffed and my comforter is ruined. It is HIGHLY FRAGRANCED!!! I would like my money back please.
Business response:
We are so sorry, Alara. We want to get to the bottom of whatever happened that caused you to give us a one star review on , so we’ll be reaching out to you shortly.
Upon dropping off my clothes, I politely requested that my French cuff shirt be cuffed with the complimentary cuffs Kona provided in the past. The young lady said she would see to it. When I picked up my shirt however, my simple service request had not been completed. When I made note of it to the cashier, she flipped an attitude. But I’m the one paying $14.00 for a single shirt and a pair of slacks. If anyone should have an attitude, it’s the paying customer. You guys have to get better! And no, I don’t want coupons... read more
Business response:
We can’t stand the fact that we let you down, Lindsey And Terence. We’ll be reaching out to you in the hopes we can make it up to you.
I don’t even know where to start. But beware of the guy in alterations that doesn’t speak English. A totally nightmare.
Business response:
Kona Cleaners - Costa Mesa #1 strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
The girl who helped me was new - and she barely spoke to me and only spoke to other employee and was not paying attention to my order. She had to rewind the rack because she wasn’t paying attention
Business response:
We’re seeing stars…three out of five, to be exact! While that’s not bad, we at Kona Cleaners - Costa Mesa #1 of Kona Cleaners aim to provide five star service, every time. Let’s talk about how we can improve! We’ll reach out to you shortly.
I brought in a queen cotton duvet cover to be pressed only and when I went to pick it up I was extremely upset that you charged $45 plus!!!! I have taken it to several other cleaners and no one has charged more than $25 I will never return and will be sure to let my friends know the ridiculous fees!
Business response:
We can’t stand the fact that we let you down, Nan. We’ll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.4 star rating with 1,621 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It is open 24/7.