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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th Street, Costa Mesa, CA, 92627, United States
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Dry cleaning of suits has not been of good quality. Laundered shirts are done well.
Good service, somewhat friendly staff, didn't feel like my clothing was cleaned as thoroughly as requested. One piece they happily re-cleaned because stain was not taken care of the first time.
Customer service is terrible. I dropped off a dress to be fixed, as it had a slight snag, and cleaned. They did not repair the snag and cleaned it anyhow. The snag unraveled even further and the dress is now ruined. Management is a joke. I never received a call back to address the issue. Just poor business practice all around. I will not be doing any further business with this establishment and will spread the word about this business.
Starch not applied at all (Medium) for my order. Working with customer service to redo the order.
No stars. Terrible, terrible experience. The specialty costume was badly damaged. Kona is attempting to fix it but it is one of a kind and damaged by someone who didn't know what they were doing. I was told it was hand cleaned when in picked it up. Bull!! Later I was told it should have been turned inside out. Either way.... Badly damaged a hand made costume that is nearly impossible to replace. Unbelievable. I almost fainted when I picked it up. I am working with Kona to replace some of the damaged AB Swarovski cry... read more
Last week Kona delivered my comfoter to the Anaheim store instead of my house. This week they lost a shirt! Very disappointed in the service.
WE DID NOT GET YOUR SCHEDULED PICK UP YESTERDAY 9/29/15
My experience has been good overall, however, since you asked about my recent delivery, my shirt came back with a black mark on the collar that wasn't there when I sent it in for cleaning. Eventually I was able to get it out myself.
It took a couple of trips to get coordinated on the pick up and delivery which was ok. However, got one shrunken dress shirt and a pair of pants ripped. Not good. I am not sure if the quality work is there. I would also like to receive an email invoice that relates to the charge on my credit card if possible. I hope someone is listening.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.4 star rating with 1,531 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It is open 24/7.