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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th Street, Costa Mesa, CA, 92627, United States
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I wrote you a while ago about the very poor quality of my last order picked up. shirts & pants more wrinkled then when I dropped off And of course I paid way to much for the sub-par quality for too long
Business response:
The occasional bad review might be unavoidable, Paul Di, but that doesn't mean <Your Company> won't do everything in its power to make it right. We'd like to hear what happened! We'll reach out shortly.
Terrible experience with them closing a location, losing clothes, going to pick up clothes and they were all covered in a fine dust that got all over my hands and the person helping me and they acted like it wasn't a big deal.
Business response:
Kona Cleaners doesn't take one star reviews on lightly, Preston Strait. Your satisfaction is our top priority. Let's talk about what your experience was and how we can better serve you in the future.
Very dissapointed by alterations performed by your tailor. This is the second time that your tailor doesn't do a good job.
Business response:
A one star review on sends us a message, Haydee. It tells us that we need to do better. We'll be reaching out to find out how we can serve you better in the future.
I went to pick up my clothes and there was a fine black dust all over all of my pickups. It was on the plastic wrap and on some shirts and got all over my hands and the person assisting me. It even got on my car. The only offer of recompense was to redo the shirts that had it on it directly. This happened after you closed the location I'd been frequenting and changed hours with no notification during the last week and lost multiple orders that had to be tracked down.
Business response:
We owe our customers everything, Preston, and it just wouldn't be Kona Cleaners if we didn't try everything we could to fix things when we let them down. You'll be hearing from us soon!
Hi there, Oscar from Orange County was very helful when I ask him for the delivery of my items to my place. I paid for my items and wait until the delivery tomorrow morning, tursday, November 23rd, 2021. Also, thanks to Dave and your staff for keeping my items for 20 months. I do not know if it was Oscarr or Oscar RAMIREZ who helped me tough ! Sincerely. Thierry VONGEY
I had my linen drapes in for dry-cleaning. They were not accordianed properly - the panels did not fall right and they were wrinkly by the time I got them off the hangers because they were folded very sloppily. and there were still very obvious stains that had not been touched.
Business response:
Thanks, Kristie! We're curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We'll reach out soon to get your feedback!
I asked you to put some of my shirts in a box. You didn't I asked to put my shirts in separate bags You didn't You jammed them all together in bags so I had to go through and separate my shirts from my son's I asked you not to put them in white bags so I can't see the shirt color You didn't The main reason I am not using your service any longer is because of the white bags, instead of the clear ones you used before
Business response:
That's four stars less that we strive for at Kona Cleaners, and that's unacceptable. We're sorry you had a bad experience and we'll be reaching out soon to see how we can improve!
First time coming to Kona. Prices are outrageous and I have a new hole in my linen shirt. Very unhappy.
Business response:
A one star review on sends us a message, Tori. It tells us that we need to do better. We'll be reaching out to find out how we can serve you better in the future.
I have picked up these items after you couldn’t find them. Please mark them as picked up.
Business response:
Our customers are our world, Susan, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We've let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.4 star rating with 1,546 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It is open 24/7.