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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th Street, Costa Mesa, CA, 92627, United States
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It is Sunday, Feb 28. I tried to click on the 25% off coupon and it says it expired.
Business response:
My apologies regarding the coupon, you can still bring in the order and we will honor it, I am sorry you received that error, we are trying to figure out why this happened, but I can assure you we will take care of it when you come in today. Thanks Dave
I went to pick up my items, that were both alterations and dry cleaning, I was overcharged. They overcharged me for a service that they did not even do! They then damaged my pants when they dry cleand them, and told me that if I wanted them sent to corporate I wouldn’t have them for a long time! I then had to leave my pants to have the repair done that I initially dropped them off for, that they overcharged me for, and they are now charging me $12 to fix the damage that they did to them when they were dry cleaned! Beware... read more
Business response:
We owe our customers everything, Kristin, and it just wouldn’t be Kona Cleaners if we didn’t try everything we could to fix things when we let them down. You’ll be hearing from us soon!
The tone of voice when the girl greets you sounds rude. Customer need to be more professional like, “hi how can I help you” And when I ask for a receipt the girl print it out and just toss it on the counter. I find that very rude. It should go like...”sure mame I can print you out the receipt, but instead they was no response and just tossing the receipt on the counter is a slap in the customers face!
Business response:
We have a motto, Dana, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
$13.10 to clean a windbreaker first and last time visit overpriced! Great service but priced too high just my opinion windbreaker should be in between 7 to 10 dollars to clean.
Business response:
Thanks, Roger! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
Extremely overpriced! I will never use Kona again.
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Darleen. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
IM SO BUMMED. I had two bags of laundry and asked that all the contents of one of the bags be hung to dry because they can’t go in a dryer of any kind and the people were so nice and looked into it and the guy said yeah ok we can hang those up. So I thought, cool. BUTTT I guess they didn’t keep the clothes separated because they dried ALL my pants in a dryer, which were all put in the please-hang-dry trash bag. My FAVORITE PAIR OF JEANS, FAVORITE work pants, and *only* pair of linen pants were shrunk and now I can no longer ... read more
Business response:
A one star review on sends us a message, Megan. It tells us that we need to do better. We’ll be reaching out to find out how we can serve you better in the future.
On multiple occasions, spots were not cleaned from our clothing. Each was obvious and should have been cleaned. Some required another trip to have them cleaned; in the meantime the shirts or other clothing weren’t available to be worn when expected. On a positive note, the items were then cleaned properly.
Business response:
Kona Cleaners is always looking to improve, Carolyn, and that’s why we want to hear from you! We’ll have someone reach out to you in the hopes that you’ll tell us how we can be the dry cleaner you’re looking for.
I don’t think you should charge the same for a long dress $13.95 as for a child’s shirt dress. Also why is a men’s shirt $3.95 and a women’s shirt $7.95?
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Susan. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
All of my shirts came back with the same dark stain.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one star review on is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.4 star rating with 1,546 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It is open 24/7.