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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th Street, Costa Mesa, CA, 92627, United States
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Upon dropping off my clothes, I politely requested that my French cuff shirt be cuffed with the complimentary cuffs Kona provided in the past. The young lady said she would see to it. When I picked up my shirt however, my simple service request had not been completed. When I made note of it to the cashier, she flipped an attitude. But I’m the one paying $14.00 for a single shirt and a pair of slacks. If anyone should have an attitude, it’s the paying customer. You guys have to get better! And no, I don’t want coupons... read more
Business response:
We can’t stand the fact that we let you down, Lindsey And Terence. We’ll be reaching out to you in the hopes we can make it up to you.
I don’t even know where to start. But beware of the guy in alterations that doesn’t speak English. A totally nightmare.
Business response:
Kona Cleaners - Costa Mesa #1 strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
The girl who helped me was new - and she barely spoke to me and only spoke to other employee and was not paying attention to my order. She had to rewind the rack because she wasn’t paying attention
Business response:
We’re seeing stars…three out of five, to be exact! While that’s not bad, we at Kona Cleaners - Costa Mesa #1 of Kona Cleaners aim to provide five star service, every time. Let’s talk about how we can improve! We’ll reach out to you shortly.
I brought in a queen cotton duvet cover to be pressed only and when I went to pick it up I was extremely upset that you charged $45 plus!!!! I have taken it to several other cleaners and no one has charged more than $25 I will never return and will be sure to let my friends know the ridiculous fees!
Business response:
We can’t stand the fact that we let you down, Nan. We’ll be reaching out to you in the hopes we can make it up to you.
There were holes in my jacket
I have been a loyal customer for over a year. Called a few days ago for laundry pickup. Was passed off. In a very rude manner. By a few people. It was as if they were too busy for me. I even thought something is wrong w my laundry! Called two days later. Spoke to sandy. You’ve lost a customer. Too late. You attempt to rectify it days later. Too late.
I paid $24 for one item. I will no longer use you as my dry cleaner. This is outradious. I would have complained in person but i had a friend pick up for me. It was a jump suite made out of jean material. I am beyond disappointed. I’ve Been coming to you for years.
I brought in a tie to be cleaned and to have a spot removed. Two days later I was charged $7.95 but the spot had not been removed. It was obvious that no one at Kona Cleaners had looked at the tie before putting it on a hanger and handing it back to me.
Shirts are wrinkled. Even with light starch. Took farmers back they said I would have to come back tomspeak with manager.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.4 star rating with 1,531 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It is open 24/7.