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Kona Cleaners
- Dry Cleaning
- Orange, CA
About this business
Location details
821 W Taft Ave, Orange, CA, 92865, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I dropped off 8 garments and asked the cashier for pricing. She handed me a booklet with pricing and circles my type of clothes with a prices ranging of $9-$10.00. A day later I got an email with a bill of $230.00. My advise is to give a ticket up front showing prices to avoid this type of situations. Extremely upset, if I knew that they were going to charge me $60.00-$80.00 for three of them, I wouldn't leave them.
The delivery would seem to be convenient but upon returns they don’t knock on the door and instead place the hangers on the door knob if there is not a hook. This then becomes problematic to open the door. I have complained a couple of times about this and no change in practice.
Business response:
Hi Chester, I have talked to our driving team and I will make sure they bring you out a hood to keep on your door. I also notified them of your concerns. Thank you for bringing them to my attention Dave
Too expensive. 14 items cost me $79 when other places charge me $45.
I have been a customer of Kona cleaners for close to 18 years. And you still can get it right, regarding how we want our jeans, pants, etc pressed. I’ve returned things to get them repressed & you charge me extra. You really need help! I’ve threatened to change cleaners, I just need to do it. I pray that every times my clothes come back they’ll be done right. Who am I kidding. Maybe 2019 I’ll make the change, to bad!!!!
I provide an MVP card with my pick-up bag. Every billing, Kona never gives me the credit. I have to call to have it reflected on my bill. Annoying.
I’ve been using Kona for a few months now. In that time we have returned 5 or more things that have not been cleaned well and still had spots or were poorly pressed or ruined. We send them back again and get it resolved but it takes a toll on the clothing and we need to wait another cycle to get it back.
Ok most of the time. Has washed a few silk items that should have been dry cleaned and has delivered a few items to the wrong home. Fortunately they found them.
I had 6 shirts I dropped off and said wanted them laundered, lady said ok I go pick and it 22 dollars because one was golf shirt and one was had to be dry cleaned and 2 were 1/4 zip over shirts. And I had coupon for 25% off. I thought it would be under 10 bucks.
I thought I would try a big company vrs the mom and pop stores. I took several items , I pointed out a spot on my evening dress to the girl that took my order. I picked up my items but the first thing I check was if spot was gone. I pointed spot to the Olivia and she asked if I wanted to leave it so they could try to remove it. I expected the spot remove originally. It took to trips to get spot removed unhappy that first person who took my items should have flagged the spot on my dress some COMMUNICATION would have bee... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,457 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 4:00 p.m.