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Kona Cleaners
- Dry Cleaning
- Orange, CA
About this business
Location details
821 W Taft Ave, Orange, CA, 92865, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Lost me outfit and misplaced my alteration. Bad service.
2 weeks behind on alterations??? Maybe need more staff on that area. No great coming in with very subtle hello compare to next customer, and when I ask how long will it take . She didn’t even check , just said 2 weeks !
Business response:
Hello Ivan, We apologized for any inconvenience. We are aware of the problem we have with the time alterations are taking to be done, unfortunately we are having hard time finding seamstress/tailors because this type of work needs special skills. We are doing our best to solve the problem. Hopefully next time you don’t have to wait that long.
Turned in Army ASU for dry cleaning and Rank removal + New rank sewn on Coat. Had to ask for previous rank back or else they automatically assumed I didn’t want it back. When I received ASU Coat back, missing a button and they asked if I could come back the next day because they didn’t know what happened to it. Took about 20 mins for them to recover my button but possibly could have never been recovered if I didn’t insist.
Business response:
We have no excuses, Kevin. We only want to make things right, as a one star review on is something we at Kona Cleaners - Orange #7 do not take lightly. Let's talk about it and see how we can be better for you in the future.
Took a few pieces to be laundered for the very first time. I was happy with the way the items turned out. I then received a notification (e mail) that I would receive a 20% discount on my second visit. When I returned, I advised the person assisting me that they did not see such a discount to apply to my account.I attempted to locate the e mail on my cell phone, but was in a hurry and cound not find it at the time. Needless to say, no discount.
Never received an email receipt despite a second call to request. Wanted to see why the order was so expensive - almost $8 per item after a $20 off coupon. Half my order was laundered shirts. Way too much for laundry, but will never know because they can't send a receipt.
Too expensive and should have advise the expensive charge on the alteration
Business response:
Kona Cleaners doesn't take one star reviews lightly, Nolie. Your satisfaction is our top priority. Let's talk about what your experience was and how we can better serve you in the future.
I applied this $20 coupon to my account but didn't get it. Just another "bait and switch".
Business response:
Hello Stephanie. Our coupons are emailed to you or you can find them on our app! To use them simply press the redeem button down on the bottom! This step allows you to redeem the coupon you want at the time you want to us them. When it is easiest for you! At drop off conformation of the coupon will be on the bottom of you Item Ticket. If you need any help reach out! You still have this coupon on your account to be redeemed on your next order as it was not redeemed on this one! Thank you for choosing Kona Cleaner... read more
New employees have horrible customer service. Being busy does not justify being rude. It should be a good thing, job security. Music loud enough to drown me out. I had a question and "manager" was so rude. I advised him I would be taking my clothes elsewhere due to his bad attitude. He proceeded to "accidentally" throw my clothes on floor. I did not want his assistance in picking my clothes up. He was rude and without a care.
Business response:
Thank you being a loyal customer! We apologize for dropping your uniform on the floor! Luckily we are a cleaners! Bring you uniform back in and will process it for you free of charge! Have a great weekend!
New staff has horrible customer service. I'm a regular customer and find myself having to change dry cleaners. Dropped off uniforms, rep said there's no same day and rude because their busy. On day of pickup gentlemen had music blasting and I had to yell my info. I asked if he was upset and he mentioned it's busy. Busy makes me happy its job security. I told him I'd be taking my business elsewhere and he " accidentally" dropped my items on floor. Worst service I've experienced there.
Business response:
Oh no, Liz! We don't know what went wrong, but something clearly did, and we want to get to the bottom of things. We'll be contacting you to find out!
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When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 8:00 a.m.