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Kona Cleaners
- Dry Cleaning
- Orange, CA
About this business
Location details
821 W Taft Ave, Orange, CA, 92865, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Super disappointed. I rushed to get my cleaning in during a discount period. Thee was a glitch with linking the discount to my Kona account and the sale was not honored at time of pick up.
I pick up my Lakers basketball Jersey around the collar it wasn’t clean no tag stating they weren't able to clean it. It seems like it was miss, I reach out to Tony left numerous message. I was told Tony was in a meeting or Tony wasn’t there and they would give him my message. Tony hasn’t call as of today. If there would of been a tag Saying they weren’t able to remove/clean collar I would understand they tried. But there wasn’t anything stating that. I trusted them to clean my precious jersey.
Very upset you took over one week to hem a pair of slacks I told you I need right away. I came in the day before I was leaving for a trip and the woman I spoke to had attitude and I went in my trip without the much needed slacks . VERY DISAPPOINTED!!!
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Bob. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
You took over one week to hem a pair of pants . I spoke with someone on Tuesday, that was not very friendly , I told her I needed this right away for I was going out of town , well they did not get done until I left town. Sad
Business response:
A one star review on sends us a message, Bob. It tells us that we need to do better. We’ll be reaching out to find out how we can serve you better in the future.
you still cannot crease jeans as requested after all these years. i’m finally done with Kona.
Business response:
John, I am really sorry to hear this. I just understand your frustrations you are having. I appreciate you bringing this to my attention. I will work to find a solution for this on going issue. Thank you so much for letting me know Sincerely Dave
Shredded a shirt (during the cleaning process) on my second visit. But beyond that incident - Items came back either wrinkled right off the hanger or with so much starch they stood up on their own. No one seemed to care.
Business response:
Our customers are our world, Michael, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
I've emailed the store 2 weeks ago and have yet to be contacted by anyone to resolve my issue. I dropped off a shirt to be stitched due to a tear and i asked if they can make the stitch as small as possible. When i received the shirt back it seems like no effort was made to make the tear as minimal as possible. now it actually creates more attention since the stitching is in a huge bundle and other tailors that i have shown have said this was a poorly done job. I am really upset that no one took the time to look at the finis... read more
Business response:
Kona Cleaners is always looking to improve, Jay, and that’s why we want to hear from you! We’ll have someone reach out to you in the hopes that you’ll tell us how we can be the dry cleaner you’re looking for.
Everything was just way too expensive for the work done. Great place but I just felt the prices were unnecessarily high
Business response:
Kona Cleaners is always looking to improve, Thomas, and that’s why we want to hear from you! We’ll have someone reach out to you in the hopes that you’ll tell us how we can be the dry cleaner you’re looking for.
Fine. Cost more then I thought it would. I don't get much dry cleaned.
Business response:
Thanks, Gina! A 4 star rating on is a sign of a job well done. We hope we can provide our dry cleaning services to you again soon.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,457 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 4:00 p.m.