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Kona Cleaners
- Dry Cleaning
- Orange, CA
About this business
Location details
821 W Taft Ave, Orange, CA, 92865, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Thanks for prompt service.. not sure of the customer service person think it ws amandan or one of the other A+ team members.
Definitely will not be coming here no more. I came in for my first time and brought some pants but when i got them back they came back smaller and the color was faded .
Business response:
That’s four stars less that we strive for at Kona Cleaners, and that’s unacceptable. We’re sorry you had a bad experience and we’ll be reaching out soon to see how we can improve!
I did not get any compensation for my lost clothes. I do not wish to dry clean my clothes at your facility.any more. Sincerely Pammi Bevli
Business response:
Good Morning Dr. Bevli, I just spoke to you. If you would like to give me a call back when it is more convenient and you are able to hear me. Please don't hesitate to reach out. 714-457-0713 Beverly
My dress pants couldn’t be found. I left a message and didn’t get a return phone call
Business response:
That’s four stars less that we strive for at Kona Cleaners, and that’s unacceptable. We’re sorry you had a bad experience and we’ll be reaching out soon to see how we can improve!
First time customer. Brought in dress shirts and two long coats. Was told long coats would be $22 each.to which I agreed. Received a call later the same day and was told one of the coats was actually going to be $64 since it was designer. Will never return there as their pricing insures they recoup any discounts. Bill Eisenberg’
Business response:
On behalf of Kona Cleaners, we’d like to apologize that we let you down, William. We’ll be reaching out to see how we can make it right.
We typically love Kona cleaners however the individual who helped us today brought us our clothes wearing a mask and had a continual super heavy cough. This made us uncomfortable and we proceeded to bring our clothing to another cleaner. We love Kona and will return but just sad that we spent the money when we felt it was safer to have them recleaned. The individual should really go home and get some rest.
Business response:
A one-star rating will never do, Katie. We can’t undo what happened, but we can try to be better for the future. We’ll be reaching out to you soon to hear what happened.
Super disappointed. I rushed to get my cleaning in during a discount period. Thee was a glitch with linking the discount to my Kona account and the sale was not honored at time of pick up.
I pick up my Lakers basketball Jersey around the collar it wasn’t clean no tag stating they weren't able to clean it. It seems like it was miss, I reach out to Tony left numerous message. I was told Tony was in a meeting or Tony wasn’t there and they would give him my message. Tony hasn’t call as of today. If there would of been a tag Saying they weren’t able to remove/clean collar I would understand they tried. But there wasn’t anything stating that. I trusted them to clean my precious jersey.
Very upset you took over one week to hem a pair of slacks I told you I need right away. I came in the day before I was leaving for a trip and the woman I spoke to had attitude and I went in my trip without the much needed slacks . VERY DISAPPOINTED!!!
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Bob. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,466 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 7:00 p.m.