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Kona Cleaners
- Dry Cleaning
- Orange, CA
About this business
Location details
821 W Taft Ave, Orange, CA, 92865, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Took a few pieces to be laundered for the very first time. I was happy with the way the items turned out. I then received a notification (e mail) that I would receive a 20% discount on my second visit. When I returned, I advised the person assisting me that they did not see such a discount to apply to my account.I attempted to locate the e mail on my cell phone, but was in a hurry and cound not find it at the time. Needless to say, no discount.
Never received an email receipt despite a second call to request. Wanted to see why the order was so expensive - almost $8 per item after a $20 off coupon. Half my order was laundered shirts. Way too much for laundry, but will never know because they can't send a receipt.
Too expensive and should have advise the expensive charge on the alteration
Business response:
Kona Cleaners doesn't take one star reviews lightly, Nolie. Your satisfaction is our top priority. Let's talk about what your experience was and how we can better serve you in the future.
I applied this $20 coupon to my account but didn't get it. Just another "bait and switch".
Business response:
Hello Stephanie. Our coupons are emailed to you or you can find them on our app! To use them simply press the redeem button down on the bottom! This step allows you to redeem the coupon you want at the time you want to us them. When it is easiest for you! At drop off conformation of the coupon will be on the bottom of you Item Ticket. If you need any help reach out! You still have this coupon on your account to be redeemed on your next order as it was not redeemed on this one! Thank you for choosing Kona Cleaner... read more
New employees have horrible customer service. Being busy does not justify being rude. It should be a good thing, job security. Music loud enough to drown me out. I had a question and "manager" was so rude. I advised him I would be taking my clothes elsewhere due to his bad attitude. He proceeded to "accidentally" throw my clothes on floor. I did not want his assistance in picking my clothes up. He was rude and without a care.
Business response:
Thank you being a loyal customer! We apologize for dropping your uniform on the floor! Luckily we are a cleaners! Bring you uniform back in and will process it for you free of charge! Have a great weekend!
New staff has horrible customer service. I'm a regular customer and find myself having to change dry cleaners. Dropped off uniforms, rep said there's no same day and rude because their busy. On day of pickup gentlemen had music blasting and I had to yell my info. I asked if he was upset and he mentioned it's busy. Busy makes me happy its job security. I told him I'd be taking my business elsewhere and he " accidentally" dropped my items on floor. Worst service I've experienced there.
Business response:
Oh no, Liz! We don't know what went wrong, but something clearly did, and we want to get to the bottom of things. We'll be contacting you to find out!
I feel tricked by your coupon. 25% off. 15 items at 79.61 is 5.31 each item that is a normal price for MOST dry cleaners. I will never bring my business back. Take me off your mailing list.
Business response:
Hello Ms. Wright, I'm sorry you feel this way. I can assure you that we do not wish for any of our customers to feel this way. Our pricing has not changed since you were last in on March however, if you ever change your mind and decide to give us another try, our staff is more than happy to detail the garments before you leave so that you know the cost of the garments at drop off. We don't do that by default in order to save customers time but if you ask for the price they will do that for you. Thank you for your feedback a... read more
You lost my garment because you didn't follow my simple instructions.
Business response:
Good morning Mr Mitch, Just to remind you that your garment was located before the day you need it for. It is clean press and ready for you. Thank you and have a nice rest of the day
Kona did a very poor job on laundering and pressing my shirts and pants. I wont be coming back.
Business response:
We owe our customers everything, Roy, and it just wouldn't be Kona Cleaners if we didn't try everything we could to fix things when we let them down. You'll be hearing from us soon!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,466 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.