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GI-RO Dry Cleaners
- Dry Cleaning
- Lockport, NY
About this business
Location details
6111 S Transit Rd, Apartment/Suite, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | Closed |
My jacket was still dirty with mud on it, when my mother came to pick it up. Worker was also rude to my mother and misinformed her. (I was on the phone and heard the conversation. ) Very disappointing experience.
Business response:
Hi Laurie, I do apologize for the service you received with us last week. Please know this issue has been addressed with the staff who handled your visit. If you would be willing to bring the jacket back in, I would be happy to review it to see if there is anything else we can do to remove the stains. Sincerely, Jennifer
Since I live 30 miles from Lockport I only bring my down comforters to your Lockport store. Since they are now bagged in plastic storage bags I always ask that they are allowed to hand for 2 weeks before being put in the bag. I do not have any complaints about the process but I will mention that my experience on delivery to your store and In pickup that both young women that waited on me were abrupt and rude allowing about 6 words to be exchanged upon delivery and pickup. I run a business myself and if my receptionist was ru... read more
Business response:
Hi Norma, Thank you for taking the time to review our business. I apolgize for the service you received wiht your last visit. Please note the issue has been addressed with our CSR as we take reviews like this very seriously. We hope to see again soon! Sincerely, Jennifer
A pair of pants still had a stain on them. There was no explanation if they couldn’t get it out. We see later today if they removed the stain
Business response:
Hi Robert, Thank you for your review. I apologize the stain was missed with the first cleaning. We were able to completely remove it with the second try. Thank you for your patience. We look forward to seeing you again.
The Jackets and Suits I dropped off were dry cleaned perfectly, they've actually never been this clean !!! AND , the two young women @the counter are Unbelievably Awesome , so kind and efficient. I will N0T go anywhere else from now on, now that I've found this GEM of a dry cleaers.
Bad customer service. Unpleasant experience when walking into a store.
Cost prohibits me from returning
Dropped off 10 shirts for laundering. They were ready before the due date and just as I ordered them.
This is not unusual for me at any dry cleaner. I don't wear a lot of clothing that requires your services. I typically come in when I have a stain that I'm not able to get out myself. It seems like the first time they just give it a cursory, quick, once-over. Then at pick-up the shirt looks almost the same as it did when I dropped it off. So your employee rather unenthusiastically agrees to send it back for another try. Miraculously the shirt looks better after the second attempt. The oil stains are still not 100% out... read more
I was over charged for my military uniforms. I paid over $36 for two of my navy dress uniforms (no heavy coats or fancy shirts.) Everywhere else that I have been, would cost less than half as much. I asked them to military press them and it look like they weren’t even touched by an iron. The customer service was terrible. I walk in and no one was even remotely happy to be alive. They didn’t care for care for my business. I grew up in Lockport, and I only get a few weeks away from the military to come home, but I will never c... read more
Frequently asked questions about GI-RO Dry Cleaners
How is GI-RO Dry Cleaners rated?
GI-RO Dry Cleaners has a 4.8 star rating with 3,455 reviews.
When is GI-RO Dry Cleaners open?
GI-RO Dry Cleaners is open now. It will close at 4:30 p.m.