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GI-RO Dry Cleaners
- Dry Cleaning
- Lockport, NY
About this business
Location details
6111 S Transit Rd, Apartment/Suite, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | Closed |
Forgot to pick up my dry cleaning when they literally sent me an email the day before telling me to leave my clothes out for pick up...
Business response:
We are sorry you were missed Andrew, we will be there on time for your next visit. Thank you for your feedback.
Gi-Ro lost my property and the only lame excuse they could come up with is that it wasn't logged in. They didn't even take responsibility for failing to do their job when my item was turned into them ... they just gave me an excuse and failed to take any responsibility for the loss of my item. I'll never do business with them again, I give them a zero and no stars. The only reason I put one star is unless you give them at least one star you can't post
Business response:
Hi James, Im sorry you were not happy with your first visit with us. Here at GI-RO, our goal is to please all of our customers. Please contact me at 716-625-6313 to discuss this further.- Jennifer
Service is good but I am disappointed in that they do not button enough buttons on the shirts they launder and press for me. The top of the shirt is buttoned but the bottom half of the shirt is left wide open and oftentimes ends up wrinkled requiring me to “iron” the wrinkles out. When they first did my shirts at least 3 buttons held the shirt properly. I’m actually considering looking elsewhere. You do pay a pretty price for the service.i send a lot of shirts.
Business response:
Hi Phillip, Thank you for your review, as we are always looking for ways to improve our service. I know you have been customer of ours for quite a while, and we appreciate your business very much. I will ensure your request is taken care of during our quality control process. Thanks again!
Not that good. Collars on my shirts are ruff, to say the least.
Business response:
Hi Paul, Thank you for your review. I will be sure to pass this along to our quality control department. Do you have any shirts you would like repressed? I would be happy to take care of them at no charge to you. I can be reached directly at 716-625-6313. Thank you, jennifer
My comforters were ready on time. I like the professional way that they are dry cleaned.
My jacket was still dirty with mud on it, when my mother came to pick it up. Worker was also rude to my mother and misinformed her. (I was on the phone and heard the conversation. ) Very disappointing experience.
Business response:
Hi Laurie, I do apologize for the service you received with us last week. Please know this issue has been addressed with the staff who handled your visit. If you would be willing to bring the jacket back in, I would be happy to review it to see if there is anything else we can do to remove the stains. Sincerely, Jennifer
Since I live 30 miles from Lockport I only bring my down comforters to your Lockport store. Since they are now bagged in plastic storage bags I always ask that they are allowed to hand for 2 weeks before being put in the bag. I do not have any complaints about the process but I will mention that my experience on delivery to your store and In pickup that both young women that waited on me were abrupt and rude allowing about 6 words to be exchanged upon delivery and pickup. I run a business myself and if my receptionist was ru... read more
Business response:
Hi Norma, Thank you for taking the time to review our business. I apolgize for the service you received wiht your last visit. Please note the issue has been addressed with our CSR as we take reviews like this very seriously. We hope to see again soon! Sincerely, Jennifer
A pair of pants still had a stain on them. There was no explanation if they couldn’t get it out. We see later today if they removed the stain
Business response:
Hi Robert, Thank you for your review. I apologize the stain was missed with the first cleaning. We were able to completely remove it with the second try. Thank you for your patience. We look forward to seeing you again.
The Jackets and Suits I dropped off were dry cleaned perfectly, they've actually never been this clean !!! AND , the two young women @the counter are Unbelievably Awesome , so kind and efficient. I will N0T go anywhere else from now on, now that I've found this GEM of a dry cleaers.
Frequently asked questions about GI-RO Dry Cleaners
How is GI-RO Dry Cleaners rated?
GI-RO Dry Cleaners has a 4.8 star rating with 3,430 reviews.
When is GI-RO Dry Cleaners open?
GI-RO Dry Cleaners is open now. It will close at 7:00 p.m.