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GI-RO Dry Cleaners
- Dry Cleaning
- Lockport, NY
About this business
Location details
6111 S Transit Rd, Apartment/Suite, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | Closed |
Took my daughter in on Monday morning to have a gown taken in and shorten that she needs to wear for her High School play. Made it VERY CLEAR I had to have the dress done by Friday for dress rehearsal Saturday morning and was told it wouldn’t be a problem. I could pick the dress up after 5:00 pm on Friday March 6th and it would be ready to go. Went on Saturday March 7th at 9 am to pick it up and after being left out front for 15 minutes, the clerk came back and told me it wasn’t done. I was very angry with a VERY upset and c... read more
I had a zipper replaced and the stitching on it was done poorly there is loose thread everywhere that gets stuck in the zipper!! Very disappointed...
Business response:
Hi Robert,Thank you for your feedback. I apologize our work was not done satisfactory. Would you be willing to bring the coat back so we could correct our mistake. Please give me a call and 716-625-6313 to discuss this further. Customer satisfaction is number one one our list! Jennifer
Horrible place to work!! I was fooled by these people, I thought they were great until I was diagnosed with cancer. They assured me the job would be mine forever, yet after I was out a mere three months for chemotherapy, I was released to come back to work and they laid me off. Two weeks later they fired me. Reason being I was "just going to be going out for more treatments". They are awful to work for. The place is a dump, filthy inside and out, loaded with fire violations along with OSHA violations. Back stabbing, goss... read more
4 pieces to clean only 1 was ready. The other 3 they wanted me to pick up the next day. I insisted they finish it while I was there which they did.
Business response:
Thank you for providing your feedback and letting us know about this issue, Anthony. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (716) 625-6313 and we'd be happy to help you out. Cheers, Jennifer
Forgot to pick up my dry cleaning when they literally sent me an email the day before telling me to leave my clothes out for pick up...
Business response:
We are sorry you were missed Andrew, we will be there on time for your next visit. Thank you for your feedback.
Gi-Ro lost my property and the only lame excuse they could come up with is that it wasn't logged in. They didn't even take responsibility for failing to do their job when my item was turned into them ... they just gave me an excuse and failed to take any responsibility for the loss of my item. I'll never do business with them again, I give them a zero and no stars. The only reason I put one star is unless you give them at least one star you can't post
Business response:
Hi James, Im sorry you were not happy with your first visit with us. Here at GI-RO, our goal is to please all of our customers. Please contact me at 716-625-6313 to discuss this further.- Jennifer
Service is good but I am disappointed in that they do not button enough buttons on the shirts they launder and press for me. The top of the shirt is buttoned but the bottom half of the shirt is left wide open and oftentimes ends up wrinkled requiring me to “iron” the wrinkles out. When they first did my shirts at least 3 buttons held the shirt properly. I’m actually considering looking elsewhere. You do pay a pretty price for the service.i send a lot of shirts.
Business response:
Hi Phillip, Thank you for your review, as we are always looking for ways to improve our service. I know you have been customer of ours for quite a while, and we appreciate your business very much. I will ensure your request is taken care of during our quality control process. Thanks again!
Not that good. Collars on my shirts are ruff, to say the least.
Business response:
Hi Paul, Thank you for your review. I will be sure to pass this along to our quality control department. Do you have any shirts you would like repressed? I would be happy to take care of them at no charge to you. I can be reached directly at 716-625-6313. Thank you, jennifer
My comforters were ready on time. I like the professional way that they are dry cleaned.
Frequently asked questions about GI-RO Dry Cleaners
How is GI-RO Dry Cleaners rated?
GI-RO Dry Cleaners has a 4.8 star rating with 3,455 reviews.
When is GI-RO Dry Cleaners open?
GI-RO Dry Cleaners is open now. It will close at 4:30 p.m.