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GI-RO Dry Cleaners
- Dry Cleaning
- Lockport, NY
About this business
Location details
6111 S Transit Rd, Apartment/Suite, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | Closed |
They did an awesome job I was very impressed with the way my laundry came back to me
Thank you so much for the wonderful job you did with my laundry 🧺 !!!!!
Dropped off a mattress topper on Saturday was told it would be done the following Friday. I received a call on Thursday that they don’t like to do mattress toppers because the full could expand. Why accept it in the first place? And then waited 5 days to even call me about it.
Business response:
Hi Patty, I apologize for the lack of communication regarding the cleaning of your mattress topper. I appreciate you taking the time to give us feedback as we are always looking for ways to improve. As a courtesy, I have applied a $25 credit to your account with us. We hope to see you again in the future. Sincerely, Jennifer Giansante
Very disappointed in the customer service. I just took advantage of the 20% off for cleaning an area rug. I called to check on the pricing. That was not the price I ended up paying. Also too advantage of the statement in the ad for pick up & delivery. "We will pick up your items right from your front door and provide an no-contact delivery, 3 days later." Item was picked up on May 18 & returned on May 28.. Yes we did have memorial Day but never expected this delay. I will never use their pick up service again.. However, the... read more
My dry cleaning was dropped off at the wrong house
Business response:
Hi Shawn, I'm sorry for the error. I did speak with our driver to ensure it wont happen again. I applied a credit to your account with us for the inconvenience. Sincerely, Jennifer
Took my daughter in on Monday morning to have a gown taken in and shorten that she needs to wear for her High School play. Made it VERY CLEAR I had to have the dress done by Friday for dress rehearsal Saturday morning and was told it wouldn’t be a problem. I could pick the dress up after 5:00 pm on Friday March 6th and it would be ready to go. Went on Saturday March 7th at 9 am to pick it up and after being left out front for 15 minutes, the clerk came back and told me it wasn’t done. I was very angry with a VERY upset and c... read more
I had a zipper replaced and the stitching on it was done poorly there is loose thread everywhere that gets stuck in the zipper!! Very disappointed...
Business response:
Hi Robert,Thank you for your feedback. I apologize our work was not done satisfactory. Would you be willing to bring the coat back so we could correct our mistake. Please give me a call and 716-625-6313 to discuss this further. Customer satisfaction is number one one our list! Jennifer
Horrible place to work!! I was fooled by these people, I thought they were great until I was diagnosed with cancer. They assured me the job would be mine forever, yet after I was out a mere three months for chemotherapy, I was released to come back to work and they laid me off. Two weeks later they fired me. Reason being I was "just going to be going out for more treatments". They are awful to work for. The place is a dump, filthy inside and out, loaded with fire violations along with OSHA violations. Back stabbing, goss... read more
4 pieces to clean only 1 was ready. The other 3 they wanted me to pick up the next day. I insisted they finish it while I was there which they did.
Business response:
Thank you for providing your feedback and letting us know about this issue, Anthony. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (716) 625-6313 and we'd be happy to help you out. Cheers, Jennifer
Frequently asked questions about GI-RO Dry Cleaners
How is GI-RO Dry Cleaners rated?
GI-RO Dry Cleaners has a 4.8 star rating with 3,430 reviews.
When is GI-RO Dry Cleaners open?
GI-RO Dry Cleaners is open now. It will close at 7:00 p.m.