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GI-RO Dry Cleaners
- Dry Cleaning
- Lockport, NY
About this business
Location details
6111 S Transit Rd, Apartment/Suite, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | Closed |
Gi-ro has cleaned my wool blankets, including an antique Pendleton blanket, multiple times. I was completely satisfied. Last time I brought it on they wrote my name on the label in sharpie....my antique blanket...and then told me it is their policy to do that. Thank God it came out, but until they figure out a better way to identify items.Im super wary They say my account is marked that I don't want my fine woolens drawn on, but is that really something you need to tell your dry cleaner???
Business response:
Hi Jason, Thank you for taking the time to review our business as we are always looking for ways to improve. I understand you were frustrated by our procedure and it is certainly under review of managemen., I am happy we were able to remove your name from the tag for you and as previously mentioned this procedure will not be followed handling any of your items in the future. Sincerely, Jennifer
Not a complaint ever with cleaning service.
I had spilled barbecue sauce down the front of a long gown I wore at my granddaughters wedding. They removed every trace of it. I was so relieved
Striped leather of its tan color. Leather never even needed to be cleaned
They did an awesome job I was very impressed with the way my laundry came back to me
Thank you so much for the wonderful job you did with my laundry 🧺 !!!!!
Dropped off a mattress topper on Saturday was told it would be done the following Friday. I received a call on Thursday that they don’t like to do mattress toppers because the full could expand. Why accept it in the first place? And then waited 5 days to even call me about it.
Business response:
Hi Patty, I apologize for the lack of communication regarding the cleaning of your mattress topper. I appreciate you taking the time to give us feedback as we are always looking for ways to improve. As a courtesy, I have applied a $25 credit to your account with us. We hope to see you again in the future. Sincerely, Jennifer Giansante
Very disappointed in the customer service. I just took advantage of the 20% off for cleaning an area rug. I called to check on the pricing. That was not the price I ended up paying. Also too advantage of the statement in the ad for pick up & delivery. "We will pick up your items right from your front door and provide an no-contact delivery, 3 days later." Item was picked up on May 18 & returned on May 28.. Yes we did have memorial Day but never expected this delay. I will never use their pick up service again.. However, the... read more
My dry cleaning was dropped off at the wrong house
Business response:
Hi Shawn, I'm sorry for the error. I did speak with our driver to ensure it wont happen again. I applied a credit to your account with us for the inconvenience. Sincerely, Jennifer
Frequently asked questions about GI-RO Dry Cleaners
How is GI-RO Dry Cleaners rated?
GI-RO Dry Cleaners has a 4.8 star rating with 3,455 reviews.
When is GI-RO Dry Cleaners open?
GI-RO Dry Cleaners is open now. It will close at 4:30 p.m.