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Dependable Cleaners
- Consumer Services
- Quincy, MA
About this business
Location details
320 Quincy Ave, Quincy, MA, 02169, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Customer experience is good. The staff is very nice. However the cost for cleaning items is very expensive. And I found out I’ve been charged incorrectly. Every time I take my item to get cleaned it’s always the same. But this time it was twice as much because of the kind of fill it had. But I was charged for the incorrect filling. I didn’t want to bother them for they looked excessively hot and busy and just took and paid for my item. Also the work environment wasn’t very good. I was sweating in there just waiting for my it... read more
My $2000 winter coat from monicker which is only half year old was totally broken after I got it back today. This was the most disturbing experience I ever had on laundry. Besides there is still one shirt not delivered since i drop it off last Wednesday. This is really horrible.
I have now used dependable twice. The first time, you did not get my garment clean. Second time, you charge me $40 to shorten the sleeves on the jacket by half an inch. Employee who assisted me on the second occasion promise to have the manager of the store call me. You never did. Your prices are excessive and your service is very poor! I will take my business elsewhere.
My pants shrunk in length and the makeup on my blouse was not removed. I’ve been very disappointed as of late. Customer service is excellent but something is lacking with the cleaning of garments.
My clothes were lost and I waited about 3 weeks for them to be found. The store kept telling me that I didn't drop them off even though I knew exactly when they were dropped. I was extremely disappointed with the so-called "VIP service". I will not be returning to this store.
Positives: quality of work is great. Also, quick turnaround. Negatives: lack of proper training for the people working at the front desk. I have had a couple of bad experiences. I brought in my clothes to be dry cleaned ; gave the woman the coupon to be used towards the dry cleaning. Rather than have me wait for her to lift my clothes into the computer system, she said that she would take care of it and include the coupon and sent me and email receipt. First, she never sent me the receipt, which isn’t unusual. But when ... read more
Asked for bottoms to be sewn on - buttons were not sewn on and bottoms lost with no suitable replacements. Now have to find new buttons an replace remaining
I would absolutely not trust any other dry cleaner but Dependable with my family’s clothing. They’ve been our dry cleaner for decades first in Quincy and 25 years later in Hanover.
3.5-stars for getting it wrong, then getting it right. I am an occasional customer of Dependable's pick-up-and-delivery service and, although I don't use the service more frequently than every several months, have always been well pleased. I was not aware that customers who do not use the pick-up/delivery service frequently are dropped from Dependable's roster, with no warning to the customer, and so, when I left a voice mail message on the driver's phone, asking for a pick-up on Monday, June 24, 2019, the pick-up was nev... read more
Frequently asked questions about Dependable Cleaners
How is Dependable Cleaners rated?
Dependable Cleaners has a 4.6 star rating with 9,903 reviews.
When is Dependable Cleaners open?
Dependable Cleaners is open now. It will close at 7:00 p.m.