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Comet Cleaners and Laundry San Antonio
- Dry Cleaning
- San Antonio, TX
About this business
Location details
11026 Culebra Rd. Suite 113, San Antonio, TX, 78253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We bag drop in the Shute, and this visit there were 3 shirts that came back with stains on the shirt front. 2 were yellow tagged. Grease stains should have been easy to treat. All 3 shirts were taken back for retreating. It is an inconvenience, not a crisis. Still, would like to see the QA step improved.
I stopped for going for long for poor service I was receiving on clothes. So I figured since I was going on a trip I’d give it another go. 👎🏼 nope had to leave a shirt behind and none of my dresses looked cleaned as a matter of fact Wrinkled. Sorry I pretty much say I will be finding somewhere else for my clothes.
I forgot about my clothes and was reminded I had not picked it up
I was going on a trip to Orlando and ask if Comet steam clean hat's to take on this trip I was told yes. When I went back to pick up my order I was told they the hat was not done because I did not sign a form, I was never asked to sign a form. long story short I did not get the service I ask for. Please Train your associate the correct procedure for future orders. If I have to sign a waiver and not hold Comet responsible for the outcome. I will.
There was hardly any starch on the shirts when I request heavy starch. Noticeable wrinkles in Blues uniforms which is bad! Also, instead of keeping the pressed line on stripes, you made new ones which made the sleeves look awful.
Business response:
Oh no! We’re so sorry to hear that we didn't meet expectations, Jessica . We do our best to offer superior service and would like to reach out to you to correct any inconvenience that may have occurred. We'll attempt to contact you within 24 hours to address any concerns. If you would like to reach out to us beforehand, we welcome you to contact us at 210-262-6003 or info@cometsatx.com. We apologize once again and hope your next visit with us is a much more pleasant experience.
I was disappointed that I had to make a second trip Wednesday morning to get my clothes. I dropped them off about 8:00 Tuesday morning and told I could get them after 6 that evening. We were leaving town Wednesday morning. I did get my clothes Wednesday morning, but had to rework my schedule.
Business response:
Thank you for providing your feedback and letting us know about this issue, Beverly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will attempt to contact you within 24 hours to understand your concern and do our best to fix it. You can also reach out to us at 210-262-6003 or info@cometsatx.com. We apologize once again.
I dropped off drapes for alterations that your facility could not complete. However, when my son picked up my drapes and fabric, everything was balled up and rumpled. I had each item neatly folded when I left it at your store. I was very disappointed that my property was treated so carelessly.
Business response:
Oh no! We’re so sorry to hear that we didn't meet expectations, Jimmie . We do our best to offer superior service and would like to reach out to you to correct any inconvenience that may have occurred. We'll attempt to contact you within 24 hours to address any concerns. If you would like to reach out to us beforehand, we welcome you to contact us at 210-262-6003 or info@cometsatx.com. We apologize once again and hope your next visit with us is a much more pleasant experience.
Did not starch shirts heavy as requested
It would be nice if you got a thank you for your business. Not a word said!
Business response:
Art , we apologize for any inconvenience we may have caused. At Comet Cleaners, our customers are #1 and we make it a priority to ensure your visit includes a positive experience with great quality at the most affordable price. We will attempt to contact you within 24 hours to understand your concern and do our best to ensure that your needs are taken care of. You can also contact us at 210-262-6003 or info@cometsatx.com.
Frequently asked questions about Comet Cleaners and Laundry San Antonio
How is Comet Cleaners and Laundry San Antonio rated?
Comet Cleaners and Laundry San Antonio has a 4.7 star rating with 3,679 reviews.
When is Comet Cleaners and Laundry San Antonio open?
Comet Cleaners and Laundry San Antonio is open now. It will close at 5:00 p.m.