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Comet Cleaners and Laundry San Antonio
- Dry Cleaning
- San Antonio, TX
About this business
Location details
11026 Culebra Rd. Suite 113, San Antonio, TX, 78253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Counter service was very short with me. Asked for Extra heavy starch and received no starch at all. Returned to store for pants to be redone. Will not be returning to Culebra location.
Business response:
Matthew , we apologize for any inconvenience we may have caused. At Comet Cleaners, our customers are #1 and we make it a priority to ensure your visit includes a positive experience with great quality at the most affordable price. We will attempt to contact you within 24 hours to understand your concern and do our best to ensure that your needs are taken care of. You can also contact us at 210-262-6003 or info@cometsatx.com.
My sweatshirts were folded over on hanger when I requested they be hung on hanger. Also, my wash and fold was lost. I had to come back to store 3 times until it was located. The general manager made it right and refunded money.
Business response:
Thank you for providing your feedback and letting us know about this issue, Diego. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will attempt to contact you within 24 hours to understand your concern and do our best to fix it. You can also reach out to us at 210-262-6003 or info@cometsatx.com. We apologize once again.
Having to bring shirts back to be properly ironed on a regular basis is a real pain! Why would I even have to deal with dog ear collars if you really have quality control process in place? I’m moving on.
Business response:
Robert * , we apologize for any inconvenience we may have caused. At Comet Cleaners, our customers are #1 and we make it a priority to ensure your visit includes a positive experience with great quality at the most affordable price. We will attempt to contact you within 24 hours to understand your concern and do our best to ensure that your needs are taken care of. You can also contact us at 210-262-6003 or info@cometsatx.com.
All 3 dress pants was ironed on the wrong crease line and one dressed pants were wrinkled.
Business response:
Oh no! We're so sorry to hear that we didn't meet expectations, Dwayne . We do our best to offer superior service and would like to reach out to you to correct any inconvenience that may have occurred. We'll attempt to contact you within 24 hours to address any concerns. If you would like to reach out to us beforehand, we welcome you to contact us at 210-262-6003 or info@cometsatx.com. We apologize once again and hope your next visit with us is a much more pleasant experience.
I requested medium starch on 2 shirts and 1 jeans, but light starch was used. Disappointed.
Had a black button down shirt laundered and starched for a funeral. Upon removing it from the bag, saw big white splotches across the front, making it look dirty. Not sure how it was unnoticed by your employees before handing it over to me.
Business response:
Oh no! We're so sorry to hear that we didn't meet expectations, Janice . We do our best to offer superior service and would like to reach out to you to correct any inconvenience that may have occurred. We'll attempt to contact you within 24 hours to address any concerns. If you would like to reach out to us beforehand, we welcome you to contact us at 210-262-6003 or info@cometsatx.com. We apologize once again and hope your next visit with us is a much more pleasant experience.
First time dropping my dry cleaning here and I wasn’t fond of it. When you drop off dry cleaning they should be able to tell you how much it will cost to pick it up. I only left two items a jacket and a skirt. It seemed like a no-brainer to me. Both articles were only worn once.
Business response:
Thank you for providing your feedback and letting us know about this issue, Julie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will attempt to contact you within 24 hours to understand your concern and do our best to fix it. You can also reach out to us at 210-262-6003 or info@cometsatx.com. We apologize once again.
Really disappointed in my check out service. I specifically asked which was the better value for me using HEB coupon or my military discount. She told me the HEB coupon.and I left it at that. When I returned home I did the math and found out that she was very wrong and I lost a good bit of change. I don’t think she even took the time to even check it for me. Bad customer service.
Business response:
Joe , we apologize for any inconvenience we may have caused. At Comet Cleaners, our customers are #1 and we make it a priority to ensure your visit includes a positive experience with great quality at the most affordable price. We will attempt to contact you within 24 hours to understand your concern and do our best to ensure that your needs are taken care of. You can also contact us at 210-262-6003 or info@cometsatx.com.
I took in a dress on Friday morning and was told it would be ready Saturday at 3:30pm. When I went to pick it up after 3:30pm on Saturday I was told my dress wasn’t even there and I would have to pick it up elsewhere. FYI I needed my dress for Sunday. I already had other plans and could not pick up my dress at the other location plus I don’t think I should have been inconvenienced and asked to pick up my dress somewhere else. I asked if their drivers could drop it off at my house and I was told no because it had already reac... read more
Business response:
Monica , we apologize for any inconvenience we may have caused. At Comet Cleaners, our customers are #1 and we make it a priority to ensure your visit includes a positive experience with great quality at the most affordable price. We will attempt to contact you within 24 hours to understand your concern and do our best to ensure that your needs are taken care of. You can also contact us at 210-262-6003 or info@cometsatx.com.
Frequently asked questions about Comet Cleaners and Laundry San Antonio
How is Comet Cleaners and Laundry San Antonio rated?
Comet Cleaners and Laundry San Antonio has a 4.7 star rating with 3,678 reviews.
When is Comet Cleaners and Laundry San Antonio open?
Comet Cleaners and Laundry San Antonio is open now. It will close at 5:00 p.m.