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Comet Cleaners and Laundry San Antonio
- Dry Cleaning
- San Antonio, TX
About this business
Location details
11026 Culebra Rd. Suite 113, San Antonio, TX, 78253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The staff and service is fantastic!!! They make u feel welcome all the time !!! kudos for them!!!!
I’ve already talked to a manager and didn’t feel like I got the response a paying customer deserved so I’ve decided to take my business elsewhere…
Business response:
Oh no! We're so sorry to hear that we didn't meet expectations, Benjamin . We do our best to offer superior service and would like to reach out to you to correct any inconvenience that may have occurred. We'll attempt to contact you within 24 hours to address any concerns. If you would like to reach out to us beforehand, we welcome you to contact us at 210-262-6003 or info@cometsatx.com. We apologize once again and hope your next visit with us is a much more pleasant experience.
I never received my complete dry cleaning several months back. I stopped in several times to discuss with the manager. To this date no one, I mean absolutely no one has called me back to discuss my missing items and compensation form these items. The customer service is just poor, very poor. The on-site manager acted like l was a bother. I have since gone back only one time, but seriously considering taking my business elsewhere. I have been using comet cleaners for over 20 years throughout the city and I have never received... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Vincent. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will attempt to contact you within 24 hours to understand your concern and do our best to fix it. You can also reach out to us at 210-262-6003 or info@cometsatx.com. We apologize once again.
I dropped off at night box, haven’t been there for a while because The inconsistency of your starch. My Bag tag clearly stated light starch on both. Which for some reason your light starch usually means no storage at all. Anyway I received my pants and they all are heavy starch. Which is aggravating. Every other cleaners don’t have this issue. Your using heat instead of various levels of starch.
Business response:
Don , we apologize for any inconvenience we may have caused. At Comet Cleaners, our customers are #1 and we make it a priority to ensure your visit includes a positive experience with great quality at the most affordable price. We will attempt to contact you within 24 hours to understand your concern and do our best to ensure that your needs are taken care of. You can also contact us at 210-262-6003 or info@cometsatx.com.
Inhad forgotten my wallet. They let me have my clothes and said I could pay for it on my next visit. I thought that was great.
My collars are wrinkled. The purpose of dry cleaning is to make it easier for me. I have to iron it and fix the mistake I paid for.
Business response:
Thank you for providing your feedback and letting us know about this issue, Ralph. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will attempt to contact you within 24 hours to understand your concern and do our best to fix it. You can also reach out to us at 210-262-6003 or info@cometsatx.com. We apologize once again.
Had 6 shirts laundered. 3 had to be redone because the collars were poorly pressed. ( back of collar was folded over and pressed in such a way that there was a half inch gap between the collar and the shirt shoulder)
Business response:
Tony , we apologize for any inconvenience we may have caused. At Comet Cleaners, our customers are #1 and we make it a priority to ensure your visit includes a positive experience with great quality at the most affordable price. We will attempt to contact you within 24 hours to understand your concern and do our best to ensure that your needs are taken care of. You can also contact us at 210-262-6003 or info@cometsatx.com.
Received pants with no starch.
Business response:
Oh no! We're so sorry to hear that we didn't meet expectations, John Jr . We do our best to offer superior service and would like to reach out to you to correct any inconvenience that may have occurred. We'll attempt to contact you within 24 hours to address any concerns. If you would like to reach out to us beforehand, we welcome you to contact us at 210-262-6003 or info@cometsatx.com. We apologize once again and hope your next visit with us is a much more pleasant experience.
Received my comforter back and it was completely damp. Didn’t notice until I got home to remove it from the bag.
Business response:
Thank you for providing your feedback and letting us know about this issue, Yvonne. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will attempt to contact you within 24 hours to understand your concern and do our best to fix it. You can also reach out to us at 210-262-6003 or info@cometsatx.com. We apologize once again.
Frequently asked questions about Comet Cleaners and Laundry San Antonio
How is Comet Cleaners and Laundry San Antonio rated?
Comet Cleaners and Laundry San Antonio has a 4.7 star rating with 3,678 reviews.
When is Comet Cleaners and Laundry San Antonio open?
Comet Cleaners and Laundry San Antonio is open now. It will close at 5:00 p.m.