This profile has been claimed by the business owner or representative.
Carousel Cleaners
- Dry Cleaning
- West Vancouver, BC
About this business
Location details
891 Park Royal Shopping Center North, West Vancouver, BC, V7T1H9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I brought in a small sheepskin rug to be cleaned. It had construction dust in it and had yellowed quite a bit over time. It was sent back east to be cleaned but returned with a shaggy dreadlock look. It looked awful. Carousel Cleaners took the time to brush it all out and it looked beautiful! Even the yellow colour had dissipated. It looked almost like new! I’m very happy.
Business response:
We are so pleased to have assisted you! Thank you for experiencing and appreciating the quality of our work!
I have been coming here for years (when it was Tuesdays), and they always provided a volume discount for the number of items I brought in. On the last two visits under Carousel, I requested a discount ( 17 items the first time and just recently 25) They will not provide any discount at all. I will be taking my business elsewhere. No leniency whatsoever on big orders?
You charged too much
Business response:
Hi M. Thank you for sharing your feedback with us regarding the cleaning of your Burberry sweater and Burberry jacket. The owner of our company called you yesterday in hopes to discuss your experience and feedback further, but was unable to reach you and left a voicemail. Thank you.
Please stop sending me emails. When I need dry cleaning done, I will be in touch with you. Otherwise I am not interested in promotions, daily emails, etc. I know where you are located and I know how to read information about your service. I will never have anything to do with social media. Carla Knight.
Business response:
Thank you for your feedback, Carla. All email communication has been disabled on your account. Thank you.
I had been going to you for about a year. I knew your service was expensive, so only took my designer or higher end garments. However, at my last visit I was informed a scarf was considered to be Burberry, when in fact it was a fake. You charged me $44 to clean. I mentioned to the lady that she should have asked me whether I wanted to spend that much BEFORE being cleaned and charged.
Business response:
Hi Marg. We value your feedback and thank you for sharing with us. Please know our staff is trained to asses each item by its brand name, care label, material, trims etc. to price each item accordingly. Special care items such as Burberry are priced accordingly and our staff is not trained on how to decipher authentic luxury goods from counterfeit items. As you shared, you bring in your designer items and higher end garments which we appreciate, as our team is dedicated to the quality of our garments. Our staff would be plea... read more
We have been with Tuesdays Dry Cleaning for many years. We had a 20% discount and spent major money last year. (Jillian Dixon Boxer & Morris Ergas). You can look up our account. We were told that our discount would still apply with new changes. Without notice, new management or ownership came in, increased all prices dramatically, dropped our discount and now offer slower turn around times. In addition, sheets have been lost and we were given someone elses top sheet. We have Ergas on a tag inside sheets but still they... read more
INCONSISTENT QUALITY. I recently had a good quality trench quote returned with multiple buttons missing and damaged fabric. Not worth the prices that they charge!
Business response:
Hi Anne. Thank you for your recent feedback. We are very sorry to learn that you did not have the experience that we are known for. Please know that we have looked into this further and can assure you that our team has followed the care label for your coat directly. We realize there was a miscommunication regarding the buttons of your coat and are pleased that we were able to correct this for you. We would be happy to discuss this further with you. Thank you.
Your service is really awful! This is the 2nd time I'm having trouble with you. Last week I called for pickup service. The package was picked up on Monday and I was told that it would take one week to deliver the package. I called today to follow up and I was told that it takes ABOUT a week and not sure exactly when but my package will be delivered in 3 days!!!
Since the spring when I took my white coat in to Fletchers to have it cleaned, apparently here was an issue with a lipstick that was overlooked in the pocket, I have been trying to get in touch with Cam repeatedly, both with the managers at Lions Gate and the one at Fletchers, no call back, no message, nothing
Frequently asked questions about Carousel Cleaners
How is Carousel Cleaners rated?
Carousel Cleaners has a 4.7 star rating with 983 reviews.
When is Carousel Cleaners open?
Carousel Cleaners is open now. It will close at 6:00 p.m.