This profile has been claimed by the business owner or representative.
Carousel Cleaners
- Dry Cleaning
- West Vancouver, BC
About this business
Location details
891 Park Royal Shopping Center North, West Vancouver, BC, V7T1H9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service is excellent (@park Royal). Very attentive staff. The quality of cleanliness is good. However, the price looks high to me! That I was charged $38 only to press a sleeveless dress!!!
Business response:
Hi Simi. Thank you for providing your feedback. We greatly appreciate it!
There were a few spots left and I was not told this.
Business response:
Hi Irena. Thank you for your feedback. We would be happy to have another look at your items. Please bring them in and our team will have another look. Thank you.
Thank you for doing a great job on all my cleaning and specially for folding flat my shirts the delivery system is great too and the gentleman so polite what more can anyone want! Thank you Jane Gingerjane@mac.com
Business response:
Hi Jane. We greatly appreciate your feedback. Thank you for sharing and we look forward to assisting you soon!
It was about twice as expensive as the already expensive competition. Even with 20% off, my husband's blazer was more expensive and my (short) coat was $50. When I questioned the cost, because it was about the same length as a blazer, I was told there was hand finishing to "remove pills". There were no pills when I took the coat in. I definitely won't be back; please remove me from your contact list.
Business response:
Hi Shannon. Thank you for your feedback. Our company is known for its thoughtful, safe, and quality driven cleaning approach to high end value items like the ones you brought to us. We are sorry to learn that you did not find quality in our work or cleaning methods. We do appreciate your feedback and please know that our team is always happy to provide an exact estimate for items before cleaning (if requested) to prevent any misunderstandings.
I had a stain on my dress and that was a purpose of getting it dry cleaned. They couldn’t take the stain off but give me a nominal discount. I still ended up paying $22 for dry cleaning with stain remained on dress.
Business response:
Hi Sheri. Thank you for your feedback. Please know that our team followed the care tag label and did everything they could to help improve and remove the stains. Please know that stains can be very challenging to remove all together depending on many factors such as, what caused the stain, how old the stain is, and the possibility of the stain being treated before we received the item. Although our team did its best to remove the stain and in an additional effort in wanting you to have a great experience with us, we also pro... read more
Respond when I ask about my leather jacket which you have had since January.
Business response:
Hi Michael, We apologize that it took longer than expected to clean your leather jacket, as we were still looking for the best possible cleaning options for leather items when you first dropped off the jacket with us. I see that you have picked up your jacket earlier in the month, and we hope that you are pleased with the results. If you have any questions or other feedback, please feel welcome to contact us at 604-922-4811 or via email. Thank you for your business, Samantha Carousel Cleaners
I came to your shop when my cleaner shut down after 25 years. I am a long term client to any place I go, but your rates are 3 something 4 times above average. I paid $22 for a crop pant and yet other places charge me $6 for it. I am sorry but I don’t understand why your prices are so high.
Business response:
Dear Farah, We are sorry to hear that you were disappointed by our pricing. Our company is committed to the highest standard of quality for our work, and that is reflected in our pricing. We hope that you were pleased with the results and will decide to come back, as we would love to earn your business. We are always happy to provide pricing information when items are dropped off, and can answer any questions you may have. Thank you for sharing your feedback, The Carousel Team
Brought leather jacket in with odour. Dropped in to see Cam but wasn’t in. Was told when he would be in but when I came back, no Cam. Wife I’ll so understandable. Phoned to see when in, came back in but again, not in. Left jacket. Received call from Female with options. Next day I came in to pick up jacket but not there! Wow! Was told they would call as soon as it was back. No one called! I dropped in while shopping at Park Royal, picked it up. You tell me what your opinion is of hue service was!?
I had 2 dress shirts and 1 pair of pant, the cost was $44, double the price if shirtland on Powell st
Business response:
Hi Jason, We appreciate your feedback. We always prioritize quality, and we hope that you were pleased with the quality of your items, if not the price. Next time you have items to drop off with us we would be happy to provide a full quote and answer any questions you may have. A note has already been added to your account to ensure that you get pricing information prior to cleaning. Thank you, & we hope to see you again, The Carousel Team
Frequently asked questions about Carousel Cleaners
How is Carousel Cleaners rated?
Carousel Cleaners has a 4.7 star rating with 1,653 reviews.
When is Carousel Cleaners open?
Carousel Cleaners is closed now. It will open on Monday at 9:00 a.m.