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Carousel Cleaners
- Dry Cleaning
- West Vancouver, BC
About this business
Location details
891 Park Royal Shopping Center North, West Vancouver, BC, V7T1H9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lack of transparency regarding prices charged. If 20% coupon was applied it was not reflected in the price we paid. Cost per shirt does not match PriceList which was only provided after multiple requests.
Please don’t send me weekly messages regarding booking a pick up or delivery. I know how to reach you as needed.
I had a conversation with a lady manager few weeks ago regarding my alteration question with my red dress had 2 different alterations. The 1st alteration did not shorten to the length it should be and I paid 2nd time for it. Since then, I did not hear anything from Carousel nor a comment from the lady I spoke to in April.
make your prices closer to your commentators instead of double I wont be back
The customer service is excellent (@park Royal). Very attentive staff. The quality of cleanliness is good. However, the price looks high to me! That I was charged $38 only to press a sleeveless dress!!!
Business response:
Hi Simi. Thank you for providing your feedback. We greatly appreciate it!
There were a few spots left and I was not told this.
Business response:
Hi Irena. Thank you for your feedback. We would be happy to have another look at your items. Please bring them in and our team will have another look. Thank you.
Thank you for doing a great job on all my cleaning and specially for folding flat my shirts the delivery system is great too and the gentleman so polite what more can anyone want! Thank you Jane Gingerjane@mac.com
Business response:
Hi Jane. We greatly appreciate your feedback. Thank you for sharing and we look forward to assisting you soon!
It was about twice as expensive as the already expensive competition. Even with 20% off, my husband's blazer was more expensive and my (short) coat was $50. When I questioned the cost, because it was about the same length as a blazer, I was told there was hand finishing to "remove pills". There were no pills when I took the coat in. I definitely won't be back; please remove me from your contact list.
Business response:
Hi Shannon. Thank you for your feedback. Our company is known for its thoughtful, safe, and quality driven cleaning approach to high end value items like the ones you brought to us. We are sorry to learn that you did not find quality in our work or cleaning methods. We do appreciate your feedback and please know that our team is always happy to provide an exact estimate for items before cleaning (if requested) to prevent any misunderstandings.
I had a stain on my dress and that was a purpose of getting it dry cleaned. They couldn’t take the stain off but give me a nominal discount. I still ended up paying $22 for dry cleaning with stain remained on dress.
Business response:
Hi Sheri. Thank you for your feedback. Please know that our team followed the care tag label and did everything they could to help improve and remove the stains. Please know that stains can be very challenging to remove all together depending on many factors such as, what caused the stain, how old the stain is, and the possibility of the stain being treated before we received the item. Although our team did its best to remove the stain and in an additional effort in wanting you to have a great experience with us, we also pro... read more
Frequently asked questions about Carousel Cleaners
How is Carousel Cleaners rated?
Carousel Cleaners has a 4.7 star rating with 983 reviews.
When is Carousel Cleaners open?
Carousel Cleaners is open now. It will close at 6:00 p.m.