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American Dry Cleaners
- Dry Cleaning
- Charlotte, NC
About this business
Location details
1806 N Graham St, Charlotte, NC, 28206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 6:30 p.m. | |
| Tue | 6:30 a.m. to 6:30 p.m. | |
| Wed | 6:30 a.m. to 6:30 p.m. | |
| Thu | 6:30 a.m. to 6:30 p.m. | |
| Fri | 6:30 a.m. to 6:30 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have used American Dry Cleaners for my needs for years. That have remained. Consistent through years. Always professional and in times I had a concern they explained before service when asked. I’m grateful I have American there for all my needs, dry cleaning, alterations, repairs. Prices are reasonable as well. Thank you
I was happy to know that American dry cleaners did a one-day service because I needed my two-piece black wool suit cleaned for a funeral when I was dressing the next day for the funeral I noticed that they had pressed out the cuffs on the jacket sleeves which made the sleeves longer than I anticipated and it took the look away from the jacket I had no time to fix this problem myself I don't know if I ever use this service again very disappointed in the way they did not fix the jacket the way I took it in.
Business response:
We take your feedback seriously about the jacket sleeves. We understand your disappointment for such an important occasion. Please bring the jacket back to be repressed. Ask for cuffs to be pressed back when dropped off. Apologies for the inconvenience.
Ask for my shirts to be folded over hanger and they wasn’t When they not folded over hanger it widened out the neck
Business response:
We apologize for any inconvenience with your shirt folding request. We understand this widened the neck. Please bring the shirt back so we can try to remedy the issue.
I came in on Tuesday morning to pick up my dress. When I brought it in. I asked the young lady. Would they be able to get the l lent off of it? She told me. Yes, so when I picked up my dress there was still some lent on it and the fact is that I had to sit and wait. While the cashier was interacting with another customer chatting than she had to go and get the teal out of the office. She could have had thal ready done if she wasn't takiing down man's number.to call him later when I pick up my items its early in the mor... read more
Business response:
Please accept our apologies for the lint remaining on your dress and for having to wait when you were in a hurry to get to work. I constantly work to improve our customer service and your feedback helps me do so. Thanks
Your prices are extremely too high!!!!
Charge to much to dry clean one freaking dress I payed $25 for one dress to be clean that’s unacceptable I will never go back there and no I wouldn’t recommend anyone to go there
Business response:
We apologize for not informing you when the dress was dropped off that there was an additional charge due to the beads or sequins on it requires special care. The CSR applied a 20% discount at pick-up for you.
I had two bad experiences with the dry cleaners.. people doing customer service are so disrespectful. You had to pay attention in order to see the games that they play. I'm not the one the two or three. I told the manager and I told the owner. As of right now no change. I will say they do a good job on cleaning clothes though. I'm looking for a new dry cleaner please help.
I had a 25% percent off coupon that was presented at the beginning of my drop off. The coupon was not applied to my bill when I returned to pick up my clothes.
Business response:
We apologize for the coupon discount error. A 20% courtesy disc. was applied at pick-up and the additional 5% has been applied to your account for next time. Thank you for letting us know about this issue.
Lulu is a terrible manager with very unprofessional customer service. I’d highly recommend training for her. Be careful if you’re taking your dresses here for hemming. When you go to the back to change, your led to a sketchy tiny bathroom to change. The stream stress pinned one spot on my floor-length dress and when I looked down, it appeared to be around the bottom of my big toe. She didn’t ask me to look in the mirror (which I should have asked to do too, my mistake). I picked up the dress a week later and, wearing the sa... read more
Business response:
Thank you for bringing this to our attention. We take all feedback seriously. I apologize. I spoke with the seamstress and she felt she measured the dress where you wanted it. I'm sorry the dress was not hemmed as you wanted.
Frequently asked questions about American Dry Cleaners
How is American Dry Cleaners rated?
American Dry Cleaners has a 4.7 star rating with 2,246 reviews.
When is American Dry Cleaners open?
American Dry Cleaners is closed now. It will open tomorrow at 6:30 a.m.