This profile has been claimed by the business owner or representative.
American Dry Cleaners
- Dry Cleaning
- Charlotte, NC
About this business
Location details
1806 N Graham St, Charlotte, NC, 28206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 6:30 p.m. | |
| Tue | 6:30 a.m. to 6:30 p.m. | |
| Wed | 6:30 a.m. to 6:30 p.m. | |
| Thu | 6:30 a.m. to 6:30 p.m. | |
| Fri | 6:30 a.m. to 6:30 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I tried this Closer for the first time. I took three shirts early in the week that I picked up on Sat. All three shirts had the collar pressed wrong. Had to leave all three and was unable to wear any of them for the holiday weekend as I had planned horrible first experience..
Business response:
We're concerned to hear about your experience. We strive for perfection every time and regret that your first experience was unsatisfactory. Apologies for the inconvenience.
It’s a great experience pricing is way to high I brought 2 white cotton button up shirts and 3 pair of khaki pants and was charged $50 $10 a piece per item is excessive especially for the material I stated cotton and khaki there’s no way that’s $10 Per item need to evaluate pricing asap
Business response:
We're happy to hear about your experience with our service. All your pieces were dry cleaned and a 20% disc. was applied. If laundered, your pants would not be discounted. However, cotton dress shirts would have been $4.55 each so a $5.46 credit has been applied to your account. Please ask for laundry when you drop off the shirts to avoid the confusion. Thanks for your feedback.
A concern: Don’t post this: I sent 3 linen items. A blouse with an ink stain on the front which was not removed or even touched! A linen dress with tabs to shorten the long sleeves and it was returned with one sleeve pressed and the other tab still buttoned and sleeve crushed but ironed. Charged $20.. you can take my name off of your customer list. Sue Dickson
Business response:
We regret to learn about your experience. Please give us the opportunity to correct the issue. If you will send the garments back with a note to give to Larry, I’ll make sure they get processed properly.
Great the service was great
Business response:
Thanks Ray! We give YOU a 5 star rating as a customer! Hope to see you again soon!
I am 55 years old and I believe in respecting your elders. When the young attendant called me by my first name, I took offense as she couldn't have been older than my four daughters. I think you should have a policy where your young workers should address their elders by Mr. Or Ms. When I spoke to her about it she replied 'no one else has a problem with it'. I thwn asked her if she called her father by his first name to which she replied, "tThat's different." Respect goes a long way and costs nothing. I hope to not have to h... read more
Business response:
Please excuse the disrespect you felt. Your feedback helps us improve and I will speak to her about this.
I had to bring to the attention of the cashier that my lab jacket was cleaned had to have it done over😡😡
Business response:
Apologies for any inconvenience caused. A Note has been added to your account to check for spots. The redo is ready for pick-up.
The service is horrible.
They said I only drop off 12 shirts when I know I counted 13 shirts. They look at the video and said maybe the worker must have counted wrong. Now I'm missing a dress shirt. Be going here for a long time. They showed no sympathy to me as a valued customer. They just loss a good customer.
The staff was not as welcoming this time around. Walked in the door and there were not greeting. I had to wait until the stall finished their personal conversation before someone acknowledged me
Business response:
We take your feedback seriously. We apologize for the lack of greeting during your visit. Please feel free to reach out to us at (704) 333-6111 to discuss this further.
Frequently asked questions about American Dry Cleaners
How is American Dry Cleaners rated?
American Dry Cleaners has a 4.7 star rating with 2,123 reviews.
When is American Dry Cleaners open?
American Dry Cleaners is open now. It will close at 6:30 p.m.