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American Dry Cleaners
- Dry Cleaning
- Charlotte, NC
About this business
Location details
1806 N Graham St, Charlotte, NC, 28206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 6:30 p.m. | |
| Tue | 6:30 a.m. to 6:30 p.m. | |
| Wed | 6:30 a.m. to 6:30 p.m. | |
| Thu | 6:30 a.m. to 6:30 p.m. | |
| Fri | 6:30 a.m. to 6:30 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
You all ruined my brand new skirt! I should receive some type of refund.
Way to expensive
Very bad.they should closed their store bad customer service.never would go back recommended nobody to that cleaners service
Business response:
Dear Fred, Thank you for taking the time to share your feedback about your experience at American Dry Cleaners. We apologize for any inconvenience or disappointment you may have encountered during your visit. We strive to provide excellent customer service, and we are sorry to hear that we did not meet your expectations. We would appreciate the opportunity to address your concerns and make things right. Please reach out to us at (704) 333-6111 so that we can further discuss your experience and find a suitable solution. B... read more
Dumb expensive. Horrible experience
Business response:
Greetings Khariya, We are sorry to hear about your negative experience at American Dry Cleaners. Our goal is always to provide exceptional service at reasonable prices, and we regret that we fell short of your expectations. We value all feedback and would appreciate an opportunity to address your concerns directly. Please feel free to give us a call at (704) 333-6111, and we will do our best to resolve any issues you may have encountered. Best regards, The American Dry Cleaners team
I ask for my shirts to be folded over hanger. Even ask them to put it in they notes, because i come often. And guess what? Shirts was not done the way I’ve ask An it have happen before
Business response:
Greetings Kevin, Thank you for taking the time to leave a review regarding your recent experience with American Dry Cleaners. We appreciate your feedback and are sorry to hear that your shirts were not folded over the hanger as requested. Our utmost priority is to ensure customer satisfaction, so we apologize for any inconvenience this may have caused. We understand that this has happened before, and we sincerely apologize for the inconsistency. We appreciate your loyalty as a frequent customer, and we want to assure you t... read more
The information on file is correct. I found in the “return closet” a pair of pants and a shirt from April that ARE NOT ours. I have sent them back with the driver who says that a code in the articles should direct them to the right owner. Jane Townsend, Sharon Towers
Business response:
Dear Jane, Thank you for taking the time to leave us a five-star review! We're happy to hear that everything regarding your recent service was correct and to your satisfaction. Additionally, we appreciate the information you provided about some lost items in our return closet. We apologize for any inconvenience this may have caused and are grateful for your help in getting these items back to their rightful owner. If you ever have any further concerns, please don't hesitate to reach out to us at (704) 333-6111. Thank... read more
Way too expensive and the coupons that you sent are two complicated I think you should use a coupon when you pick up your order instead of when you drop it off sometimes you don't get the coupon until you drop it off but again it's way too expensive the only way I use American dry cleaners is if I need something in a pinch the next day same day maybe it's worth the money they charge then but regular dry cleaning I don't think so
Business response:
Greetings William, Thank you for taking the time to share your feedback with us. We're sorry to hear that you find our prices too high and that our coupon system is complicated. We appreciate your suggestion to use a coupon at pick-up instead of drop-off. There are coupons on the Specials tab of our website. They can be used at drop-off or pick-up. Please present it to the counter staff before paying. We understand that our prices may not be suitable for everyone, but we strive to provide top-quality service and exceptiona... read more
The young lady with the big mouth at the front counter, and her nasty attitude has caused me to move my service somewhere else after using American dry cleaners for over 45 years I am getting the rest of my clothes out and I’m going to another cleaners. Her name is Natasha and she was rude obnoxious and very unprofessional to me various other cleaners in the Charlotte area that I don’t have to deal with the attitude.
Business response:
Please accept my apologies for my staff member's unprofessional behavior. Her rudeness will be addressed. I hope you will give us another chance to earn your patronage. Sincerely, Larry Hill
I was in, and I was right out the door atfter receiving my cleaners
Frequently asked questions about American Dry Cleaners
How is American Dry Cleaners rated?
American Dry Cleaners has a 4.7 star rating with 2,123 reviews.
When is American Dry Cleaners open?
American Dry Cleaners is closed now. It will open tomorrow at 6:30 a.m.