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American Dry Cleaners
- Dry Cleaning
- Charlotte, NC
About this business
Location details
1806 N Graham St, Charlotte, NC, 28206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 6:30 p.m. | |
| Tue | 6:30 a.m. to 6:30 p.m. | |
| Wed | 6:30 a.m. to 6:30 p.m. | |
| Thu | 6:30 a.m. to 6:30 p.m. | |
| Fri | 6:30 a.m. to 6:30 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had a 25% percent off coupon that was presented at the beginning of my drop off. The coupon was not applied to my bill when I returned to pick up my clothes.
Business response:
We apologize for the coupon discount error. A 20% courtesy disc. was applied at pick-up and the additional 5% has been applied to your account for next time. Thank you for letting us know about this issue.
Lulu is a terrible manager with very unprofessional customer service. I’d highly recommend training for her. Be careful if you’re taking your dresses here for hemming. When you go to the back to change, your led to a sketchy tiny bathroom to change. The stream stress pinned one spot on my floor-length dress and when I looked down, it appeared to be around the bottom of my big toe. She didn’t ask me to look in the mirror (which I should have asked to do too, my mistake). I picked up the dress a week later and, wearing the sa... read more
Business response:
Thank you for bringing this to our attention. We take all feedback seriously. I apologize. I spoke with the seamstress and she felt she measured the dress where you wanted it. I'm sorry the dress was not hemmed as you wanted.
I tried this Closer for the first time. I took three shirts early in the week that I picked up on Sat. All three shirts had the collar pressed wrong. Had to leave all three and was unable to wear any of them for the holiday weekend as I had planned horrible first experience..
Business response:
We're concerned to hear about your experience. We strive for perfection every time and regret that your first experience was unsatisfactory. Apologies for the inconvenience.
It’s a great experience pricing is way to high I brought 2 white cotton button up shirts and 3 pair of khaki pants and was charged $50 $10 a piece per item is excessive especially for the material I stated cotton and khaki there’s no way that’s $10 Per item need to evaluate pricing asap
Business response:
We're happy to hear about your experience with our service. All your pieces were dry cleaned and a 20% disc. was applied. If laundered, your pants would not be discounted. However, cotton dress shirts would have been $4.55 each so a $5.46 credit has been applied to your account. Please ask for laundry when you drop off the shirts to avoid the confusion. Thanks for your feedback.
A concern: Don’t post this: I sent 3 linen items. A blouse with an ink stain on the front which was not removed or even touched! A linen dress with tabs to shorten the long sleeves and it was returned with one sleeve pressed and the other tab still buttoned and sleeve crushed but ironed. Charged $20.. you can take my name off of your customer list. Sue Dickson
Business response:
We regret to learn about your experience. Please give us the opportunity to correct the issue. If you will send the garments back with a note to give to Larry, I’ll make sure they get processed properly.
Great the service was great
Business response:
Thanks Ray! We give YOU a 5 star rating as a customer! Hope to see you again soon!
I am 55 years old and I believe in respecting your elders. When the young attendant called me by my first name, I took offense as she couldn't have been older than my four daughters. I think you should have a policy where your young workers should address their elders by Mr. Or Ms. When I spoke to her about it she replied 'no one else has a problem with it'. I thwn asked her if she called her father by his first name to which she replied, "tThat's different." Respect goes a long way and costs nothing. I hope to not have to h... read more
Business response:
Please excuse the disrespect you felt. Your feedback helps us improve and I will speak to her about this.
I had to bring to the attention of the cashier that my lab jacket was cleaned had to have it done over😡😡
Business response:
Apologies for any inconvenience caused. A Note has been added to your account to check for spots. The redo is ready for pick-up.
The service is horrible.
Frequently asked questions about American Dry Cleaners
How is American Dry Cleaners rated?
American Dry Cleaners has a 4.7 star rating with 2,182 reviews.
When is American Dry Cleaners open?
American Dry Cleaners is closed now. It will open at 6:30 a.m.