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Tide Cleaners
- Dry Cleaning
- Houston, TX
About this business
Location details
5795 Woodway Dr, Houston, TX, 77057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I started wit MW cleaners back in 2005. I’ve continued with Tide. They lost a sweater recently . when I inquired they sent an email stating that they had it would be on the next delivery. Well never got it. Very disappointed.
My throw was still dirty. Looks like they just steamed it.
Business response:
Thank you for providing your feedback and letting us know about this issue, Geanna. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. A member of our team will be reaching out shortly. Sincerely, Tide Cleaners
Great experience and good service!
I tried to pick up my dry cleaning on Monday, September 14, 2020 and they weren't open, when a man pulled in front and I said to him no one there and supposed to be open per their hours, and he we're closed, I responded but it from what you have posted it says different, he only offered we' re closed today and proceeded into the business no offering an apology for inconvenience, or for not posting a sign stating closed for day. Myself being a veteran in the customer service industry found this to be horrible customer servic... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jeff. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Someone from our team will be reaching out shortly. Sincerely, Tide Cleaners
I took 3 suits ones, one of the suits smelled so bad, so I took it to tide cleaners. I told to employee if it will be better smell after, he said “yes”. The suit came out worse. The other suit had some dirt on it and it came out the same. They charged me about 64 dollars for nothing.
Business response:
Thank you for providing your feedback and letting us know about this issue, Mohammad. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Someone from our team will be reaching out shortly. Sincerely, Tide Cleaners
No starch was applied in my shirt and the 50% neither
Business response:
We would like to sincerely apologize for the issues you experienced in our store. Our goal is to exceed our guests’ expectations and we obviously fell short in your case. We would welcome the opportunity to rectify the issues you experienced. Someone from our team will be reaching out shortly. Sincerely, Tide Cleaners
I brought in my $80.00 Brooks Brothers shirt for a redo about 6 weeks ago to the Woodway location. It was never returned and now I find out that is no record of me bringing it in. Management is reportedly checking on this but there is still no word. This is disappointing service.
Business response:
We would like to sincerely apologize for the issues you experienced in our store. Our goal is to exceed our guests’ expectations and we obviously fell short in your case. We would welcome the opportunity to rectify the issues you experienced. Someone from our team will be following up with you shortly. Sincerely, Tide Cleaners
Your business is run by a bunch of idiots. I will never be back!!!!
Your services are extremely expensive and to top it off, you send texts and emails over and over asking for reviews. I’ve opted out of the texts before and am now receiving them again. I won’t use your service again. Way too overpriced for dry cleaning.
Business response:
Thank you, Mr. Whitmire. We're dedicated to the long-term satisfaction of our guests and never want to sacrifice quality for low cost alternatives. We take pride in our heritage, and of delivering a trusted clean. With that said, some savings every now and then is always a good thing! Our free Inner Circle Rewards program can help save you up to $100 a year in dry cleaning costs. I’d be happy to get you signed up so you can start receiving our monthly coupons! Reach out to us directly at tdccs@tdc-edittx.com.
Frequently asked questions about Tide Cleaners
How is Tide Cleaners rated?
Tide Cleaners has a 4.3 star rating with 674 reviews.
When is Tide Cleaners open?
Tide Cleaners is closed now. It will open at 7:00 a.m.