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Sun Country Cleaners
- Dry Cleaning
- Clearwater, FL
About this business
Location details
2249 Gulf to Bay Blvd, Clearwater, FL, 33765, United States
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The lady that was there when i drop off my item was not friendly. She was rude I ask her help she told me you need to learn how to read..
Business response:
Lany, my sincere apologies - I have to say when I read your review it shocked me for this is not the culture of our company. I have reviewed the video and am grateful that you took the time to reach out to bring this to our attention and trust that this will be addressed this morning. Thank you.
I liked it until I tried to get my item out of the kiosk. I almost got stuck in the kiosk. The hanger on the coat didn’t catch on the little metal catcher thing and dropped on the floor. I had to reach through the window to try to reach it and the automatic window thing started closing on my face. I thought I might get stuck. I don’t even know if there were workers there. I did manage to get out and get my sons coat out but it was pretty scary!!
Business response:
Barb, there is a help button on each screen that connects directly to a team member readily available to assist you should you need help without you having to reach inside. Glad all ended well.
Dry cleaning was good but my Tom James hangers were not returned to me and I would like them back or compensation for it.
I took my dress to the cleaners and made a note of a specific stain on the back and it was not cleaned. It was a waste of my money.
Okay! Cleaning take Clerk accepted cleaning but asked for charge card in order to provide service - still not acceptable. Shirt had to be recleaned as usual for ring around the collar - still unacceptable that charge card fee had to be accepted prior to accepting cleaning, No way to make notations of spots, type of stain, starch etc. Just expect cleaning service to do what’s necessary - unacceptable. Miss true customer service!
It was aweful nothing was pressed over 200 dollars of dry cleaning and I had to repress everything I was shocked and tell everyone what a horrible experience left messages and no one got back with me.. I deserve a refund.. disgusted
This is why I don’t like contactless. You can’t question the service. Two issues. 1. Was emailed a 15% discount that was to be taken at pickup. Didn’t get it. 2. Note on shirt said they would not clean because of stains on shirt. There are no stains. Shirt was not cleaned but still got charged. Will not return.
Never again will I use this Sun Country Cleaner -- the "Do it yourself" is ridiculous and time consuming and just awful. I looked forward to working with your staff, getting suggestions, making it easy to get things done, done correctly and when I needed them. Automation IS not a replacement for knowledgeable people. I will go elsewhere.
Business response:
Michelle Sorry to hear you are not happy with the new technology that has not replace a single employee for it is not to replace our talented teammates however it is to provided added convenience to our customers. Automation may not be for everyone however for those that use our cleaning services several times a month it is a pure joy and stress reliever for them to know they can come on their own schedule now not ours - convenience when it is wanted with the added feature of the help button that is answered during regular ... read more
too expensive for what you get!
Frequently asked questions about Sun Country Cleaners
How is Sun Country Cleaners rated?
Sun Country Cleaners has a 4.5 star rating with 587 reviews.
When is Sun Country Cleaners open?
Sun Country Cleaners is open now. It is open 24/7.