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Regency Dry Cleaners
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I told the cashier that I was not satisfied with the service my clothes look like they was just washed and dried and regular ironed I could've did it myself
Business response:
Thank you for providing your feedback and letting us know about this issue, Dalvenia . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 471-0556 if you need do not feel this issue has been resolved.
I have been doing business with your company for many years now, but each time l have a problem your manager would not want to resolve it. For instance, your company damaged my shirt last year the manager refused to take responsibility and my daughter dress got damaged but nobody want to take responsibility.
Business response:
Thank you for providing your feedback and letting us know about this issue, Anietie/colette . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 471-0556 if you need do not feel this issue has been resolved.
Please change your window sign on the 9th st location to reflect the change from Mon -Fri to just Mon, Wed and Fri. I dropped my clothes off on Mon afternoon with the expectation I could get them on Tuesday. I was told it would be Wed. When I asked about the sign.I was told that it was nit correct.
7 pieces for 54.00 is absurd
Business response:
Yes Frank , Regency Cleaners is committed to providing you a quality finished garment using high quality products and finishing procedures. We always strive to operate in the most efficient manner, but continue to experience price increases in areas of our business that are beyond our ability to control. The safety of our environment, our customers and employees are of the utmost importance at all times, so we always choose to operate at the highest standards. We will continue to work hard at maintaining reasonable and s... read more
I have been a customer here for about 13 years now and the ladies that work here are fantastic! However, I’ve had horrible customer with the gentleman every time he’s here. Most of the time, the coupons that are sent via email rarely work. Dry cleaning is expensive and I’m certain our business would be valued elsewhere.
Business response:
Thank you for providing your feedback and letting us know about this issue, John F . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 493-5815 if you need do not feel this issue has been resolved.
GM, To whom it may concern I have been and loyal customer for Regency Cleaners for over 33 year and I got slapped in the face this morning when I was informed that from this day forward I have to prepay for my clothes that I been putting in your cleaner that I have to pay for when I drop them off, I was told that this came from the owner or someone high up, Well I guess when I pick up my clothes this afternoon it will be the end of doing business with Regency Cleaners. I have paid this Cleaners numberless time over 700.00 to... read more
Business response:
We appreciate your business very much Stephone. We at Regency have had to make some adjustments since the pandemic. Customers that have previously had items written off, meaning they were not picked up within 180 days of processing and were subsequently donated, are now on a Prepaid Only status. This is nothing personal and we certainly do not want to loose your business, we just cannot continue to loose money. Thank you so much for your feedback and I do hope you will continue to use our services.
Unfortunately this time was very bad I told not to use water in my jeans due to stones and flowers - should be dry and for my surprise it get some red stain from the flowers I regret a lot -
Business response:
Thank you for providing your feedback and letting us know about this issue, Fatima . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 493-5815 if you need do not feel this issue has been resolved.
Regency is the WORST! I took a pair of Jeans in to have 2 inches taken off the length on Monday, Jan. 18. I got text notification that they were ready on Friday, Jan 22. I went in on Saturday, Jan. 23, picked up my jeans, went home, and found that no alteration was done. I took them back that day and as there was no manager on duty, the attendant called the manager. The manager stated that there was nothing she could do and asked me to bring the pants back in on Monday. I returned the jeans on Monday, Jan. 25, and the ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Anthony . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 544-5629 if you need do not feel this issue has been resolved.
The spot is still on my pink sweater along with another spot where it appears something from another garment bled on the pink sweater. Also, the blue/white futon down sweater still has a couple of spots on the white color. This isn’t the first time I have had to return garments to Regency Cleaners to be cleaned again!
Business response:
Thank you for providing your feedback and letting us know about this issue, Claudia . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 471-0556 if you need do not feel this issue has been resolved.
Frequently asked questions about Regency Dry Cleaners
How is Regency Dry Cleaners rated?
Regency Dry Cleaners has a 4.7 star rating with 2,569 reviews.
When is Regency Dry Cleaners open?
Regency Dry Cleaners is closed now. It will open at 7:00 a.m.