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Regency Dry Cleaners
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I dropped off two smelly coats to be cleans in hopes that the smell would removed. I was very disappointed when I picked them up and brought them home smelling the same way. I honestly could have bought a new coat for what I was charged for the so-called cleaning if my two coats. I will not be returning to this cleaners again!
Business response:
Thank you for providing your feedback and letting us know about this issue, Maxine. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 471-0556 if you need do not feel this issue has been resolved.
Didn’t get the stains out, still charged me
Business response:
Thank you for your review Sima. While we do our best to remove all stains in our customer's garments, we can not guarantee stain removal. We never want to compromise the fabric on our customer's garments or cause damage from overworking a particular area. Please feel free to take your dress back in to see if there is anything further that could possibly be done or reach out to the manager Saundra at (919)286-2271. Thank you for your business!
I went to the Ninth Street Location where I usually go to drop off dry cleaning and laundry. No other customers were there, only employees. I walked up to the counter and placed my items there. First, the clerk stepped WAY back, like 20 feet, as if I actually did have the virus. (I was wearing a mask and the register area had a plastic shield around it.) Her behavior made me feel as if something were wrong with me. She rudely asked what I needed and I told her what I was dropping off as well as pointed out that I had a coupo... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Paula. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
I have been coming to your cleaners for over 10 years. For the last 3 years every time I bring my closed there buttons are continuously being broken on my shirts.
Business response:
While we try to provide unbeatable service every single time, sometimes we fall short of the mark. If we let you down in any way, Demetrius , we apologize. If you would like to discuss your experience with us, please contact our Manager of Regency Cleaners & Laundromat at(919) 471-0556 . Thank you.
I took some shirts (9) in last Friday (2/28/20) to be laundered, light starch & hung. They had manufacture labels that said ‘dry clean’, but I specifically said I wanted the washed, starched & pressed. I even signed an agreement/acknowledgment that this was not recommended. When I went to pick them up today (3/3/20) the cost said they had been dry cleaned, which is around twice the cost of what I asked for. This is not the 1st time this has happened. Fortunately (for me), the lady working the counter did make the cost adju... read more
Business response:
I apologize for the inconvenience Mr. Ward. I have made a note on your account that you have signed the consent form so that all of your Dry Clean shirts in the future will be laundered. I am glad the staff were able to adjust your price on your items. We thank you for your continued business. If there are any other issues please don't hesitate to call us at (919)471-0556. Thanks!
Sent my wife to pick up my order , it was $21.08 or something when I came in I had $15 in coupons from picking a prior Order of $140 so I was told to let them scan coupons at drop off and it will be in system well my wife didn’t know so she went in and paid full price and somehow coupons disappeared and not to mention it was her gas money to get back home where we live in Mebane , and know one has done anything about it so far I have used this location for the past 5 years I’m a Pastor so I have cleaning often why would you ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Archie . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
Coupon I had did not work
Business response:
Thank you for providing your feedback and letting us know about this issue, Barbara. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
The young white Female was very rude , on This pass Saturday morning. She should never be on the front waiting on customers. Has no customer skills really need to teach her.
For the past few years I’ve brought my family heirloom tablecloth in to be cleaned right after thanksgiving with good results. This year on thanksgiving day I unwrapped it and discovered there was a big tear in it at a place where it could easily have been repaired had I had any idea it was ripped. There was no notation on the receipt that would have alerted me . Needless to say we will find another cleaner to use .
Business response:
Thank you for providing your feedback and letting us know about this issue, Pam. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
Frequently asked questions about Regency Dry Cleaners
How is Regency Dry Cleaners rated?
Regency Dry Cleaners has a 4.7 star rating with 2,514 reviews.
When is Regency Dry Cleaners open?
Regency Dry Cleaners is open now. It will close at 7:00 p.m.