This profile has been claimed by the business owner or representative.
Regency Dry Cleaners
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Presented my laundry and dry cleaning with a five dollar discount coupon that was accepted without comment, but when I went to pick up my laundry, the discount coupon was regarded as worthless, as one of my items was laundry; the counter personnel lacked friendliness as well
Business response:
I apologize for the miscommunication on our part about your $5 dry clean coupon. I have applied a $5 credit to your account so you will receive that discount the next time you bring in a garment for cleaning. We appreciate your business!
Outrageously expensive. You’ve also broken some of my buttons.
Business response:
Thank you for providing your feedback and letting us know about this issue, Kelly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
I asked for all 4 pair of plants to have a crease- 2 did and 2 did not! What a disappointment to pay $30 and not get what .I requested. The counter help could not understand or speak English too well and the supervisor did not care! What a disappointment!
Business response:
Thank you for providing your feedback and letting us know about this issue, Ray . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
The staff didn't know how much my bill would be until after they did the work - VERY unprofessional!
Business response:
Thank you for providing your feedback and letting us know about this issue, Alan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
Upon receiving my husbands shirts we noticed stains under the collar. Don’t believe they were there when we brought them to y’all, disappointing. We also hate how wrinkled shirts are when we get them, they always have to be ironed or steamed. We do think the person working the drive through is delightful!!
Business response:
Hi Danielle. I'm sorry to hear that the quality of your shirts have declined. We always strive to maintain excellent service and make sure our customers receive the highest quality of service while trading with us. We have addressed your concerns with our staff and we will continue to monitor the quality of your garments as you are a valued customer. Thank you for your feedback and we look forward to seeing you soon.
I normally do not have any concerns with my dry cleaning but for the last two orders, there has not been creases in my pants. Is this something I have to request now?
Business response:
While we try to provide unbeatable service every single time, sometimes we fall short of the mark. If we let you down in any way, Saundra , we apologize, and someone from Regency Cleaners 904 9th St, Durham, NC - 27705 will be reaching out to you to see how we could have served you better!
Frequently asked questions about Regency Dry Cleaners
How is Regency Dry Cleaners rated?
Regency Dry Cleaners has a 4.7 star rating with 2,514 reviews.
When is Regency Dry Cleaners open?
Regency Dry Cleaners is open now. It will close at 7:00 p.m.