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Kona Cleaners - Pick Up and Delivery
- Dry Cleaning
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
super easy drop off and pick up. Laly (Paularino location) adds a personal touch and makes sure i feel welcome
I love the staff at this location! They are always so quick and on top of everything. My clothes are always ready the next day!
Kona Clesners does great work and the staff is awesome! No other dry cleaners for me!
The best part of your service is our driver. As long as she is on our route I know that our stuff will be picked up and dropped off on the days that need be. I know my linens are in good hands with you also. thank you for such great service
My pants were returned with a gigantic stain and are now off color and wrinkled. My shirt collars were not straight at all either. I will be requesting a refund and compensation this afternoon.
Business response:
On behalf of Kona Cleaners, we'd like to apologize that we let you down, Adam. We'll be reaching out to see how we can make it right.
I told the person who took my drycleaning that I had a coupon for a 30% rebate on the order....I even showed it to her on my phone because it was not showing up on my account. I tried to redeem at the shop but I got a message saying that the rebate had already been applied once..... She was going to have the manager look into the matter but of course nothing happened except that I got charged the full amount... What is the point of offering the discount if you are not honoring it....
Business response:
Good Evening Phillipe, per our conversation I have applied the 30%, $30 back to your credit card. You should see that post by tomorrow. Again, my apologies. I will speak with the associates that assisted you to prevent this from occurring in the future. Thank you for your patience and understanding. We look forward to seeing you soon! Beverly
We brought a rug in to have a spot removed and had to bring it back because the stain is still very visible.
Business response:
Hello Gary, sorry to hear that the stain didn't come out! I'm glad that you brought it back so that we are able to give it a second try. It's a little tricky with stains since rug fibers tend to want to hold on but I hope that with a little bit more work, your rug comes back looking good as new!
Quality of work is good. What's beginning to fail is customer service. Employees used to be pleasant and actually remembered my name. When I drop off my bag of laundry/dry cleaning, I also used to get an e-mail confirmation showing the number of pieces and the day when my clothes would be ready for pick-up. Then, when my things were ready, I would get a text message advising me of that. Now, I get NOTHING (and it's not like I had "opted out" of any of these notifications, either). With employees, I know there's churn with yo... read more
I had brought one of my workshirts in to have a button replaced, after it had fallen off recently. I did not actually have a button for the replacement, but I was assured by the gentleman working the front counter that it would not be a problem. Fast forward to Yesterday, 11/6/19, which is 2 weeks after I was notified that my shirt was ready. (I know, I kept forgetting lol) I picked up my shirt and took it home. This morning I went to put the shirt on and the button was still missing. So I took it back to the shop before w... read more
Business response:
Thanks for your rating on , Manny! We’re always looking for ways to improve, so someone on the Kona Cleaners team will be reaching out to you to hear your thoughts.
Frequently asked questions about Kona Cleaners - Pick Up and Delivery
How is Kona Cleaners - Pick Up and Delivery rated?
Kona Cleaners - Pick Up and Delivery has a 4.6 star rating with 540 reviews.
When is Kona Cleaners - Pick Up and Delivery open?
Kona Cleaners - Pick Up and Delivery is closed now. It will open at 7:00 a.m.