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Kona Cleaners - Pick Up and Delivery
- Dry Cleaning
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I brought my Bensen bed side railing cover to Kona cleaners after the move. I wanted to make sure that it's cleaned safely without any damage so given it's "great" reviews, I brought it in. But unfortunately, as you can see, all of strings are coming off from the fabric. It appears that they are pro with all sort but I don't think this type of work is meant for them. I am still awaiting to hear from the manager..... I shall see what she says...
Business response:
We have no excuses, Yasmine. We only want to make things right, as a one star review on is something we at Kona Cleaners - Paularino #5 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
Really disappointed that the necktie had a clip-on fitting which was removed and lost. I can't wear the tie now as it is too short to tie around my neck. Other drycleaners have cleaned it without removing the clasp and untying the tie. Not sure who assisted me - an Indian lady.
Been coming there for years always do good work, but this last time i was really disappointed, all my shirts were wrinkled, i had to leave them to be redone ' i actually had to go buy a new shirt for work today because all my work shirts were at the cleaners, hope that never happens again or i will go elsewhere.
After a previous bad experience, I decided to give Kona another try. After all, I got some sincere apologies last time and a promise that it would be better. So I left 8 shirts with the Paularino Ave store on Monday, October 1st, and I was told they would be ready the next day after at 5 pm. I had a flight out of John Wayne airport Wednesday morning, so I made sure to ask if it was certain that I could pick up just after 5 pm Tuesday.. I called in just after five on Tuesday to double check and was told that the driver was de... read more
You tuined my bery expendive skirt! Please remove mu name from your list UNSUBSCRIBE immediately!
Everything was good except that white socks were still dirty.
An unauthorized illegal charge was placed on my account. When asked to speak with management, I was told I'd get a call back. Its been over a month and I haven not received anything.
I don’t think any one cares except the people you have working in the store. They are the only reason I came back as long as I did. They tried to get the part of the company that actually does the cleaning to do what was requested. I even filled out surveys only to have Dave Troemel contact me that he was out of the office and he would put me in touch with someone. That was March 7. Never heard back. This isn’t the first time I reached out to management and was blown off. You still charge me full price when the end result wa... read more
I wasn’t happy that some clothing was not right side in or Sox weren’t folded and paired. I normally receive it a box as oppose to a thin plastic wrap. Very friendly itherwise
Frequently asked questions about Kona Cleaners - Pick Up and Delivery
How is Kona Cleaners - Pick Up and Delivery rated?
Kona Cleaners - Pick Up and Delivery has a 4.6 star rating with 555 reviews.
When is Kona Cleaners - Pick Up and Delivery open?
Kona Cleaners - Pick Up and Delivery is closed now. It will open tomorrow at 7:00 a.m.