Kona Cleaners - Pick Up and Delivery

Austin 

on ReviewMyDryCleaner

6 years ago

After a previous bad experience, I decided to give Kona another try. After all, I got some sincere apologies last time and a promise that it would be better. So I left 8 shirts with the Paularino Ave store on Monday, October 1st, and I was told they would be ready the next day after at 5 pm. I had a flight out of John Wayne airport Wednesday morning, so I made sure to ask if it was certain that I could pick up just after 5 pm Tuesday.. I called in just after five on Tuesday to double check and was told that the driver was de... read more

Vi C. 

on ReviewMyDryCleaner

6 years ago

You tuined my bery expendive skirt! Please remove mu name from your list UNSUBSCRIBE immediately! 

Vladimir 

on ReviewMyDryCleaner

7 years ago

Everything was good except that white socks were still dirty. 

Maggie E. 

on ReviewMyDryCleaner

7 years ago

An unauthorized illegal charge was placed on my account. When asked to speak with management, I was told I'd get a call back. Its been over a month and I haven not received anything. 

Alan k. 

on ReviewMyDryCleaner

7 years ago

I don’t think any one cares except the people you have working in the store. They are the only reason I came back as long as I did. They tried to get the part of the company that actually does the cleaning to do what was requested. I even filled out surveys only to have Dave Troemel contact me that he was out of the office and he would put me in touch with someone. That was March 7. Never heard back. This isn’t the first time I reached out to management and was blown off. You still charge me full price when the end result wa... read more

C 

on ReviewMyDryCleaner

7 years ago

I wasn’t happy that some clothing was not right side in or Sox weren’t folded and paired. I normally receive it a box as oppose to a thin plastic wrap. Very friendly itherwise 

Paige 

on ReviewMyDryCleaner

7 years ago

Honestly, you guys did a good job, but I'm really disappointed in the cost. When my husband brought in our rug to be cleaned, he was told it would be around $20. When I went to pick it up, the cost was $84. The rug itself was only $120 and I never would have spent that much to have it cleaned. 

Jer 

on ReviewMyDryCleaner

8 years ago

I had a shirt/top and pants pressed only and I was told I could pick them up after 5 pm. I can I. At 5:20 pm to pick it up and was told they weren't here, they were still on the truck. Don't tell customers they can pick up after 5 if that's not the case. 2. You charged me $6.72 for pressing only, that's insane. Not happy at all with the service that was provided or the amount that was charged. Not likely to return if this is how customers are treated. Also not likely to recommend to friends and co-workers either. 

Heather K. 

on ReviewMyDryCleaner

8 years ago

Shirts were not ready next day as promised, had to drive to Orange (in rush hour traffic) to pick them up so I could get them back in time for job interviews. The Costa Mesa store worker offered no apology or helpful solution, just that she could see the order should have been complete but it was not, she charged me full price ($16) for my pants. The worker in Orange was much kinder and apologized profusely, I was comped the cost of the shirts ($6) but it cost me over an hour of unexpected driving at the peak of traffic. If ... read more