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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This service was beyond sub-par and honestly very upsetting. I spoke with Kayla on July 7/8 about a pick up on Thursday 7/10. She confirmed my information. On Thursday no one came to the office. I called the office and left 2 voice mails with no response. We ended up dropping our clothes off @ Kona on Friday and they promised us that on Monday our items would be ready. Monday came and went with no notice, emails, or phone call. I called on Tuesday to get a very poorly spoken lady that did not understand the situation and was... read more
Way expensive, took over a week for 4 shirts, and ended up being late even yet! I had to borrow work clothes cause they weren't ready
Business response:
Hi Carie, I am so sorry that this happened. IF you could provide me with your name you used at Kona, i am happy to look it up and give you a full refund and find out what happened. There is no reason any order should take over a week to finish. Was there something that you had done to them? Please get back to me at dave@konacleaners.com sincerely, Dave
I have been using Kona for over 3 years for my dry cleaning and laundering needs. About a year ago I started having trouble with the hole side of of button up shirts being ironed with folded over creases on the rear side, I brought this to the attention of the staff at the Costa Mesa location and they attempted to communicate this back to their "main office" on 17th street but nothing was done about the issue until I finally spoke to someone in Customer service at their 17th st location, the gal I spoke with was able to get... read more
I dropped my pants off on Friday. She told me they will be done Sunday. On Sunday they told me they won't be done till Tuesday. Since I had to start my new job Monday, I had to go out and bye a new pair of pants because I dropped them all off. I will also put this review on yelp. NEVER AGAIN.
You dry cleaned by King and Queen comforters which were poly/cotton and probably could have been laundered. Then you charged me $86, totally ignoring my $25 off coupon I submitted. Not happy.
This place lacks customer service.
Rude staff
Business response:
I just received your comments. I am so sorry that you were treated rude. Can you tell me which location you went to, or give me your name that is used on your dry cleaning account so i can look it up for you. Our goal is to provide you with a great experience, and I am so sorry, please give me a chance to investigate this so it does not happen again. Sincerely Dave General Manager dave@konacleaners.com
Great customer service and dry cleaning. Won't go back to my old cleaners.
Always easy to get in and out with laundry. Love the discounts. My items are usually ready for pickup before the promised date. Always very satisfied with the results.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,590 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.