Kona Cleaners

Pierre R. 

on ReviewMyDryCleaner

8 years ago

It would have been just a 1 star, but luckily the person in the front was nice. First of all, the credit card machine wasn't working which made the transaction take a long time. Also, I was assured when they charge my card the next day that I will have a 10% or 15% discount from the total that was given to me from some type of deal they had, but I checked my account and got no discount at all. I'm not sure if I'll come back here, but they did do a good job cleaning my 2 suits. 

Anita J L. 

on ReviewMyDryCleaner

8 years ago

Reg:. Women's shirt collars-- I always need to press mine before wearing. I know my husband's never looked wrinkled. Que pasa? 

Michelle 

on ReviewMyDryCleaner

8 years ago

I felt the cost of the dry cleaning was significantly higher than what I have paid at other locations. Even with the $10 off I still paid $17 for only three jackets to be cleaned. 

Jer 

on ReviewMyDryCleaner

8 years ago

I had a shirt/top and pants pressed only and I was told I could pick them up after 5 pm. I can I. At 5:20 pm to pick it up and was told they weren't here, they were still on the truck. Don't tell customers they can pick up after 5 if that's not the case. 2. You charged me $6.72 for pressing only, that's insane. Not happy at all with the service that was provided or the amount that was charged. Not likely to return if this is how customers are treated. Also not likely to recommend to friends and co-workers either. 

Heather K. 

on ReviewMyDryCleaner

8 years ago

Shirts were not ready next day as promised, had to drive to Orange (in rush hour traffic) to pick them up so I could get them back in time for job interviews. The Costa Mesa store worker offered no apology or helpful solution, just that she could see the order should have been complete but it was not, she charged me full price ($16) for my pants. The worker in Orange was much kinder and apologized profusely, I was comped the cost of the shirts ($6) but it cost me over an hour of unexpected driving at the peak of traffic. If ... read more

Tracey K. 

on ReviewMyDryCleaner

8 years ago

After dropping off laundry Monday of last week, I was promised it would take a week, but would be delivered yesterday. We even checked to make sure the driver could leave extra bags as we were new clients. I have no idea who has our laundry now, but it's not us. No one ever showed up at the house. 

Hari K. 

on ReviewMyDryCleaner

8 years ago

My first experience with Kona and their prices are way out of line. I had 10 dry-clean items and 26 shirts. Even with a coupon for 10% my bill was $140.63. Shirts are no more than $1.85 at the most expensive place ($1.66 w/coupon). $40 for shirts. Average charge for drycleaning $10 per item ($11 before discount). Mostly trousers and blouses. No silk fancies or specialty items. Never going back there again. 

Jenna C. 

on ReviewMyDryCleaner

9 years ago

The service was good, very timely (being same day). However, when I went to pick up my item, they wouldn't allow me to use a discount card I had (saying I had to have presented it ahead of time when dropping off my item.) How would I have known that? 

Morris L. 

on ReviewMyDryCleaner

9 years ago

Asked for a Permanent crease be applied for my new Umpire pants. Was not done. It is very important to me to look my best when I enter the field. Sharp looking appearance is a first impression that counts.