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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was very upset when I picked up my laundry pieces from your Fontana office last Friday, March 21.I was being charged more than what I was advised about, and when I brought this to the attention of Marcus at the time the cashier he said that I was being charged for an additional piece that was issued a separate receipt. Unfortunately, I only got one receipt From the store and when I got my bill of $139.43 that was the amount I was willing to pay. But because there was a discrepancy, the manager Rosa suggested that if my bil... read more
I’m afraid my black coat was ruined! Shininess is gone. The neck was not repaired and the outer coat shrunk. The liner is sticking out! And the lady (Jen) made me pay for it. Phone number is 949 378 8847. The coat is at your establishment for you to review. Kathy
First time there. When dropping off it did not give me estimate on how much it would be. Was surprised at the price when I went to pick up. Would have not chose to drop off if I knew how much in the beginning.
Consistently clean and always punctual. Megna and Abhey are the best !
Too expensive! $40 for 3 shirts an one jacket 🤑
I took in 2 pairs of softball pants to be altered because they were too big .. I previously took in a pair of jeans to be hemmed and they did a great job but as I dropped off the softball pants I get my receipt and the lady says 100$.. now I didn’t want to say anything right there but thinking how they cost about 60$ brand new I really wanted to just cancel the whole order completely but I called the next day and told them I was going to pick up one of the pants and so I did came home and sewed them myself!.. I just think th... read more
Business response:
Hello, We are sorry that you are not happy with your experience. We are glad that you had the opportunity to make a conscious decision on if you wanted to have one or both of them done. Our cost for the waist take in and tapering of the legs actually comes out to $55 each; we believe that the attendant knocked down the price on each of those pants in an attempt to make it a more digestible amount. If you ever feel that the cost is something you are not willing to pay, we definitely don't want to make you uncomfortable and ca... read more
Linda always greet you with a smile.
Business response:
We've given you the best dry cleaning services we possibly could, and in return, you've given us the highest rating. We hope this is the beginning of a beautiful friendship!
Took a sweater and my wife's top. Bot h were done when promised. However, very, very expensive. We had, and you acknowledged, a 15% off letter. If that was with the discount, I could have purchased a new sweater for what I had to paid for you to clean it. We'll go to another place and move on. We don't spend a lot of money on dry-cleaning and we can locate another Cleaning established that doesn't charge such a high fee.
The Associate not friendly. Stone face! I found $25 to clean a long dress too pricey. Next time. I need this dress cleaned. I will look for another cleaner to compare price.
Business response:
Hello, We are sorry you weren’t happy with your experience. Maria looked on your account to see if you had coupons available and found that the only one available was for sweaters. We are sorry if you felt that she didn’t do enough for you but she has no control over the coupons available on your account. We hope you change your mind and we see you again in the future
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,578 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.