Dependable Cleaners

Anjeza G. 

on ReviewMyDryCleaner

8 years ago

Ruined sleeves on shirt 

G F. 

on ReviewMyDryCleaner

8 years ago

The cleaning quality was excellent ... service terrible. They failed to give me credit for my coupon. Lines were long as most people in line, including me, only got part of their cleaning back on time. The one clerk working at peak time (5:30pm) spent most of her time looking cleaning that hadn't come back. 

Yana 

on ReviewMyDryCleaner

9 years ago

Asked for premium service but had to live the blouse for recleaning. After the second time the stains came off. I don't understand why I should bring to the attention the garment 2 times whan the stains were so visible and obvious on the cuffs and the belt. I had that unpleasant experience not for the first time. I had to leave the jacket for redoing 3 times. It looked that you didn't even make an affort to clean it. The piece looked untouched in the areas where cleaning needed to be done. 

Sam 

on ReviewMyDryCleaner

9 years ago

The day I was told to pick up my item from dry cleaning and tailoring I received a call that it hadn't been started yet and no one tried to call me to work on the issues. Additionally when I first came to visit, the staff was unfriendly and didn't seem to want me there. they spoke amongst themselves and didn't address me directly.  

Juan P. 

on ReviewMyDryCleaner

9 years ago

I don't know why I keep coming back. I guess I am tempted by the specials and emails you send. after not going back for around six months, I sent two jackets to egt cleaned. you broke the zipper on my $1200 Beretta Hunting jacket. It has now been two weeks and I am still waiting to hear how you are going to repair it. It is now clear to me that you are not able to give fine clothing the care they require. I am going to back to Holly Cleaners. Not as convenient, but so much better. 

Kem D. 

on ReviewMyDryCleaner

9 years ago

The dry cleaning tag that is attached to the inside label has caused my clothing labels to be detached. I also specifically asked for no plastic and to include my clothes in a fabric garment bag but this did not happen. 

Dou D. 

on ReviewMyDryCleaner

9 years ago

I had 5 items tailored. The turn-around time was great (24 hours) but the fit is really awkward/not exact and it was across very similar pieces so for each to be different is confusing. It was also around $50/piece so not the cheapest. 

Joseph Y. 

on ReviewMyDryCleaner

9 years ago

You shrank my $500 Saint Laurent Paris jeans when dry cleaning them. I also took them into get a hole ALONG the seam fixed. I come back to find them with the thread still hanging out loosely, ready for the hole to open up again. Lastly, I received an email saying my pants were ready when they actually were not and had to call repeatedly in order to get a straight forward answer. Not happy 

Jim K. 

on ReviewMyDryCleaner

9 years ago

In general, I am pleased with the promptness and quality of the cleaning. However, I must say that since the old manager, Fabiana, was replaced by the new one I find the experience less enjoyable and am contemplating a switch. On my most recent visit I commented that I never received my booklet with monthly discount coupons. The manager's response was "Well you should have." But I didn't and would have preferred the response "Let me give you one" which is how problems used to be handled.