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Comet Cleaners and Laundry San Antonio
- Dry Cleaning
- San Antonio, TX
About this business
Location details
18235 Bulverde Road Ste. 105, Ste. 105, San Antonio, TX, 78259, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I havent been to the cleaners since the last time i had a problem. But with Covid and not working, decided to use my credit you placed on my account to get some items pressed as i get ready to go back to work. 3 pants and 6 tops...pants were perfect, but the tops were just as wrinkled as when I brought them in. That was my last time, dont bother to contact me on this. I will someone my business.
Business response:
Oh no! We’re so sorry to hear that we didn't meet expectations, Sandra . We do our best to offer superior service and would like to reach out to you to correct any inconvenience that may have occurred. We'll attempt to contact you within 24 hours to address any concerns. If you would like to reach out to us beforehand, we welcome you to contact us at 210-262-6003 or info@cometsatx.com. We apologize once again and hope your next visit with us is a much more pleasant experience.
My garment wasn't cleaned. Won't be back.
The past 2 visits have been disappointing ... got a shirt back that is now missing a button and this time one of the shirts did not look pressed and was still damp
Business response:
Oh no! We’re so sorry to hear that we didn't meet expectations, Russell . We do our best to offer superior service and would like to reach out to you to correct any inconvenience that may have occurred. We'll attempt to contact you within 24 hours to address any concerns. If you would like to reach out to us beforehand, we welcome you to contact us at 210-262-6003 or info@cometsatx.com. We apologize once again and hope your next visit with us is a much more pleasant experience.
You destroyed my comforter!!!!!! It is brand new. I never used it. I brought it to your store and y’all gave it back to me wrapped in plastic and on a hanger, let me pay $35 and when I got home. I unwrapped it to lay it on my bed and it was destroyed. Melted, ripped, frayed. This comforter is expensive. I haven’t even made my first payment for it and now I will never get to use it. My first time using a cleaning service and will never trust any cleaners.
Business response:
Natalie , we apologize for any inconvenience we may have caused. At Comet Cleaners, our customers are #1 and we make it a priority to ensure your visit includes a positive experience with great quality at the most affordable price. We will attempt to contact you within 24 hours to understand your concern and do our best to ensure that your needs are taken care of. You can also contact us at 210-262-6003 or info@cometsatx.com.
The manager at this location is very rude and always has a attitude!! Never going back again!
Business response:
Oh no! We’re so sorry to hear that we didn't meet expectations, Jonathan . We do our best to offer superior service and would like to reach out to you to correct any inconvenience that may have occurred. We'll attempt to contact you within 24 hours to address any concerns. If you would like to reach out to us beforehand, we welcome you to contact us at 210-262-6003 or info@cometsatx.com. We apologize once again and hope your next visit with us is a much more pleasant experience.
Thought it was same day service... dropped off at 7:30am and didn’t get it back for two days
Excess amount of starch added and gave jeans a splotchy faded look and another pair was improperly creased. Manager found the error in both pair and promptly apologized and stated he would correct issues. I returned the next day, to pick up jeans and left as a very satisfied customer.
We knew the expectations of the stains and the delicacy of the beading could result in not being able to remove all stains or lose of beads. The stains came out and all beading was intact. Service was prompt and all criteria explained ahead of time.
I took clothes in and they had some difficulties with the racks so all clothes were on floor . I had to pick up 2 days later . Didn’t get to wear clothes for function
Business response:
Thank you for providing your feedback and letting us know about this issue, Alma. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will attempt to contact you within 24 hours to understand your concern and do our best to fix it. You can also reach out to us at 210-262-6003 or info@cometsatx.com. We apologize once again.
Frequently asked questions about Comet Cleaners and Laundry San Antonio
How is Comet Cleaners and Laundry San Antonio rated?
Comet Cleaners and Laundry San Antonio has a 4.8 star rating with 2,226 reviews.
When is Comet Cleaners and Laundry San Antonio open?
Comet Cleaners and Laundry San Antonio is open now. It will close at 5:00 p.m.