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Brothers Cleaners
- Dry Cleaning
- Raleigh, NC
About this business
Brothers Cleaners was originally founded in Raleigh in 1916 by Emil Hilker, a German immigrant. Emil’s twin son’s, Jerry and Jim Hilker assumed ownership of the business after his retirement and ran it successfully until the mid 1970’s, when they went their separate business ways. At that point, the business was handed over to our current owners, twins Tom and Bob Hilker, the third generation to continue their family legacy. Tom and Bob have been working for almost 40 years to keep Brothers Cleaners level with changing dry c... read more
Location details
5020 Atlantic Ave, Raleigh, NC, 27616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Two of my shirts came back to me with small holes in them and I can no longer wear them for formal events.
I truly dislike the boxes you use for folded shirts!1. They rip my hands when opening. 2. Then they need to be broken down and still,take a lot of room in the recycling bins. 3. Such a waste. Your competitors use and nice bag with handles that at least can be reused for other purposes. Therefore I request that my shirts not be placed in Boxes however more times than not when I pick them up,they are in boxes!
Customer service is great (Driver Larry) however prices are too high for what we need.
We moved on 11/18. It has been 3 weeks and i have not heard from my driver as to when he will be picking up at my new location. We have driven 10 mins to drop things off. We are very frustrated at the lack of communication.
Repeated lost items, no resolution. Late return of items promised at a certain time for a certain event and again no great care... 2 days later a phone call that I could come pick up my item. They did comp that one thing but it did little to make up for the inconvenience of 3 trips there plus phone calls. Still missing- custom made dress.
Service you to be fantastic, moved to a new delivery person and I do not see him anymore. No pick up in 3 weeks
I live in Greenbridge in Chapel Hill. For what it is worth, I don't like needing to pick up a bag and write my name on a piece of paper each time I have clothes picked up. I end up not getting a bag, missing a pickup date, or whatever, which just makes the whole process annoying enough that I am considering just dropping my clothes off at a different cleaner.
Up until recently, I was quite pleased with your door to door service. However, a favorite blouse. Of my was not returned rd and when I contacted my server, Bill Wrenn, he never responded. I have been a loyal customer for many years, but am now uncomfortable trusting my clothes to you.
I took a labcoat to Brothers Cleaners a couple of weeks ago to have an ink stain removed, which they had successfully done numerous times in the past by spot cleaning. On this occasion, I had to return the coat and ask for spot cleaning specifically when I had already shown them my concern. When I picked the jacket up the stain was still there so I asked for it to be cleaned again. When I went to pick it back up not only was the stain still there but it honestly looked like it had not been touched. I have been going to thi... read more
Frequently asked questions about Brothers Cleaners
How is Brothers Cleaners rated?
Brothers Cleaners has a 4.7 star rating with 2,990 reviews.
When is Brothers Cleaners open?
Brothers Cleaners is open now. It will close at 7:00 p.m.