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Brothers Cleaners
- Dry Cleaning
- Raleigh, NC
About this business
Brothers Cleaners was originally founded in Raleigh in 1916 by Emil Hilker, a German immigrant. Emil’s twin son’s, Jerry and Jim Hilker assumed ownership of the business after his retirement and ran it successfully until the mid 1970’s, when they went their separate business ways. At that point, the business was handed over to our current owners, twins Tom and Bob Hilker, the third generation to continue their family legacy. Tom and Bob have been working for almost 40 years to keep Brothers Cleaners level with changing dry c... read more
Location details
5020 Atlantic Ave, Raleigh, NC, 27616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
It took over 1 month for someone to follow up on my online inquiry. When someone finally called they explained the routes and a driver would call me later that day to discuss procedures. The call representative also said they would email me a price list as soon as we hung up, I never received that price list. Said route driver didn't call me until he showed up at my home a week later. He apologized for the inconvenience and said he didn't even know I was added until he saw his route for that day. He gave me his business card... read more
Damaged/lost items during fire was poorly handled. I was not notified of damaged/lost items, I found out by accident a few months after the fact. I had to make several phone calls. It was a hassle. I recently was notified that a shirt was damaged while cleaning. Again, we need to get the necessary information to you for reimbursement which is never the same as having the original shirt.
We like our Brothers route man, Mr. Larry Barlow, VERY MUCH. However, recently the Accounts Receivable Dept. notified me that my account was past due--by three months. When I called that dept. and told "Brittany" that my credit card statements showed that my bills had indeed been paid, she very courteously agreed to show that my account had a zero balance. I also requested an email statement that the overdue notification had been an error and was not intended for my account, but I did not receive it.
You delivered someone else's dry cleaning yesterday, so I had to arrange to meet them so they could have their items. On several occasions, my dry cleaning has not been delivered back until 2 weeks later than expected. This makes it impossible to plan for events and travel, because I never know if I will actually get items back in time. I've contacted Customer Service about the above issues on multiple occasions, both by phone and by email and NEVER receive a reply.
Ok. I would not recommend you because you lost one of my shirts.
Tough to schedule a pickup, I called customer service and no one showed up. Then the customer service email doesn't work. Then my coupon wasn't applied. I'm probably done using your service... sorry but I hope you understand!
Your online login process does not work. I cannot retrieve my old password - says it does not exist. When I try to create a new account it says my email address is already registered. I'd like to pay my bill - which is late (?) but I never received a bill (?) - online but I have no way to do so.....arghhhh.....
I have called four times for a re-do that has not been picked up now for more than a week and a half. I will no longer do business with Brothers. Your service was inadequate; I gave you an opportunity to fix it; you have ignored it. I will be commenting to the Better Business Bureau, social media and calling my bank to report improper charges.
no complaints. except i can't ever tell if i am receiving credit for my coupons i include in my bag for driver. i just receive a receipt from you with total amt drafted.
Frequently asked questions about Brothers Cleaners
How is Brothers Cleaners rated?
Brothers Cleaners has a 4.7 star rating with 2,990 reviews.
When is Brothers Cleaners open?
Brothers Cleaners is open now. It will close at 7:00 p.m.