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Brothers Cleaners
- Dry Cleaning
- Raleigh, NC
About this business
Brothers Cleaners was originally founded in Raleigh in 1916 by Emil Hilker, a German immigrant. Emil’s twin son’s, Jerry and Jim Hilker assumed ownership of the business after his retirement and ran it successfully until the mid 1970’s, when they went their separate business ways. At that point, the business was handed over to our current owners, twins Tom and Bob Hilker, the third generation to continue their family legacy. Tom and Bob have been working for almost 40 years to keep Brothers Cleaners level with changing dry c... read more
Location details
5020 Atlantic Ave, Raleigh, NC, 27616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Asked for delivery...fail, fail, fail
I've been pleased with the quality of the dry cleaning, and convenience of pick-up and delivery. However, I'm extremely disappointed with the lack of follow-up after Brothers lost my almost-new $258 Eileen Fisher jacket. I contacted customer service last Fall, and was referred to our driver. He said he'd check and get back to me but never did. I can only assume that the jacket is truly lost, but in that case I expected a response and compensation. I was about to call customer service again when I received this email, and ... read more
My mom was not very happy with the service. Items that were for dry cleaning appeared to be washed. Black colored items were returned brown. The pick up and delivery was always timely.
I have been using brother's for while and it seems the quality of work keeps going down. Although the driver Larry gets five star . Unfortunately your work isn't the same as it used to be.
No communication. As a new customer, my items just disappeared one day, and then reappeared another day. I had no idea of the cost, or the duration to clean them. Prices were substantially higher than my expectations. Duration was substantially higher than my expectation.
We have been customers for over 10 years and the quality has gradually decreased over time. There needs to be more quality control before clothes are delivered. Our shirts are often delivered creased and have to be redone. What's worse is When I bring in to have redone the attitude is very lax. I was even told once basically to expect this to occur. It appears the expectations for service are low. I would switch if I new of a better provider.
after 8-10 years of service we have moved. i have spoken with associates in the NH stores and called Jacob on site. NO ONE has contacted me regarding a pickup/delivery.
Was way more expensive than I was expecting.
There was no option for not sure so I responded no in order to give feedback. I came one evening at 6:59pm to drop off clothes. Two ladies were working at the register but neither came to the car. I got out and went in with my clothes. Not to be ageist but the older woman said in a rather "snarky" tone, "you do know that we close at 7 right"? I said I was aware but would not have entered if I saw a closed sign or if the door was locked. She explained why the door was not locked but by that time she had already created a neg... read more
Frequently asked questions about Brothers Cleaners
How is Brothers Cleaners rated?
Brothers Cleaners has a 4.7 star rating with 2,990 reviews.
When is Brothers Cleaners open?
Brothers Cleaners is open now. It will close at 7:00 p.m.