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Brothers Cleaners
- Dry Cleaning
- Raleigh, NC
About this business
Brothers Cleaners was originally founded in Raleigh in 1916 by Emil Hilker, a German immigrant. Emil’s twin son’s, Jerry and Jim Hilker assumed ownership of the business after his retirement and ran it successfully until the mid 1970’s, when they went their separate business ways. At that point, the business was handed over to our current owners, twins Tom and Bob Hilker, the third generation to continue their family legacy. Tom and Bob have been working for almost 40 years to keep Brothers Cleaners level with changing dry c... read more
Location details
5020 Atlantic Ave, Raleigh, NC, 27616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
My coverlet was promised at 5:30, 5/10 which is when I arrived. I was told by the girl in front (young, blonde hair, moderately overweight) that it was not ready. She seemed to be done with the transaction. I explained that I was unavailable to pick it up later and asked her to look for it. She came back and said she couldn't find it and it was not in the system for today. She proceeded to take a drive-through order after which I asked for someone else to look and a lady named Alma came from the back and asked me a few ... read more
The quality isn't worth the price.
All of my experiences prior to the last one have been great. During my last trip to Brothers, there was an older lady at the counter that I had not seen previously. I had some questions about my order including the cost. While she was assisting me, someone came to the drive-thru. She stopped helping me and went to assist the other person. I didn’t appreciate that. I said something to her about it but she ignored my concern. I got so disgusted that I left. I had a bag of clothes to drop up after picking up my order bu... read more
Prices for dry cleaning are much too high.
Poor customer service. It’s very tough to communicate with these people. No response to online request for pickup-delivery sign up for over 2 months. No replies to the email sent using ‘message manager’ option. The staff at the store had no idea how their service works. The coupon was picked up but not reflected in the invoice. Delivered wrong item, when called the store, the lady had no concern to help and after redirecting the call to two different people she said please call the main store, we have no idea how to resolve ... read more
We gave 43 pieces of cleaning and stressed that be are we disabled that we needed it delivered to our apartment. It was delivered downstairs at an office. In addition 3 pieces are missing
I did notify Josiah. I phoned him and gave him specific directions. I was told he goes this way Mon and Thurs. He said the latest he would be by here is 1:30 pm. I put the clothes out at 7:30 a.m. At the end of the day, they were still there. I brought them inside, phoned him and left a message. I put a note in with the clothes letting you know I am allergic to scents. I want to know from you if you cannot now do clothes without adding perfume. Just let me know and we will, in friendliness part ways.
The staff is apathetic at best. They don’t give a damn at all. If you’re a repeat customer and get a discount coupon, they never tell you it’s available and only on your request use it. Customer service is soooo bad, we’re considering moving to a competitor. The quality of the service is not an issue here.
When people include coupons in their bags of laundry, those coupons need to be properly credited to the account. More than half the time, coupons are ignored or forgotten and it requires a call to get it right. In my last load of clothing, I had a 40% coupon which was not applied, I sent an email immediately, and I have heard nothing back.
Frequently asked questions about Brothers Cleaners
How is Brothers Cleaners rated?
Brothers Cleaners has a 4.7 star rating with 2,990 reviews.
When is Brothers Cleaners open?
Brothers Cleaners is open now. It will close at 7:00 p.m.