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Best Cleaners
- Dry Cleaning
- CT
About this business
Location details
CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 6:30 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Are we talking about the same place?? I had a miserable 1st experience! Brought in my white down comforter and told them it was washable but they could dry clean if they thought that would be better. They washed it (no pre-treatment of stains) and after drying it, they stuffed this full size comforter into a small plastic bag. I removed it and found an unusable wrinkled mess. NEVER AGAIN!
Business response:
We can’t stand the fact that we let you down, Carol. We’ll be reaching out to you in the hopes we can make it up to you.
When I found a damaged garment they immediately assumed responsibility and gave me a credit on my next order
I had four silk curtain panels dry cleaned. One of the panels was returned to me with a 2 foot long tear that is 2 inches wide down the center of one of the panels. I wasn’t told about the damage and found it myself when I took it out of the bag and went to hang it back up. Spending nearly $150 to dry clean these and not being told about the damage but still getting charged the service they provided is very disappointing. They could have at least had the courtesy of letting me know when I picked them up.
Business response:
Chris, I do apologize I will have Ana the manager reach out to you shortly. Carmen
Hi, I’ve been coming to your Southington location for over a year and I am very happy with dry cleaning experience. I have one major complaint I’m hoping you can help with. I received a 30% off holiday coupon in the mail. I took a picture of it on my phone because it had barcode so I assumed it could be scanned. It didn’t say anywhere on the coupon that the physical coupon needed to be presented to use it. Long story short, I have never used any coupons since I have been coming to your store so I was extremely disappointed ... read more
Business response:
Good morning Brian I do apologize i will be reaching out to you shortly. I appreciate the feed back Carmen
Lost my husbands suit pants the day before a funeral
Business response:
Melinda I apologize for the inconvenience caused by our error. The manager Becky has spoken to your husband and we are making all efforts to rectify the situation as soon as possible. Again my apologies. Carmen
PRICES ARE VERY HIGH COMPARED TO OTHER DRY CLEANERS IN THE AREA.
Business response:
Lisa, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Service good. Prices are way too high. Doesn’t make sense to buy dry clean only items - often after 5 or 6 cleanings, you spent the same amount as the original price of item. Why are there no discount cleaners in area ($2.50 all items, like in other places)?
Business response:
We clearly dropped the ball, Jane. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it.
I have a bag, old Lyme location needs a drop off for bags.
Business response:
It is in the works, Mr. Cotta! We actually have the box just waiting on the install company! We appreciate your business and will get this up and running asap.
Liked the coupon. Hemming was the correct length. Only concern was at the counter when the hemming instructions tag was ignored and a ticket written out for standard cleaning. I caught it after I had left the store, because of noticing the incorrect pickup date. I returned to the store and the item was found and rebagged as Alterations.. Alls well that ends well.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 2,057 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.