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Best Cleaners
- Dry Cleaning
- CT
About this business
Location details
CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 6:30 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
If zero stars was an option, that’s would be an accurate assessment of my first 2 visits to Best Cleaners. Worst Cleaners more like it…. So far in both of my visits, I was told that I never dropped off my shirts for service and they were missing. They were found an hour later after they reviewed the film to see me dropping them off. Today, I only received 1 of the 2 shirts I dropped off for cleaning. Yet again, they lost my shirt, now I have to wait until Monday, no option of even refund even after I went back to the sto... read more
Business response:
We can't stand the fact that we let you down, Buckeye. We'll be reaching out to you in the hopes we can make it up to you.
I am bringing my comforters to this supplement for a few years. I was surprised that there were burn marks on my comforter. I will have to reevaluate where I bring my items to Now.
Business response:
We clearly dropped the ball, Tashfeen. You mean the world to us and we'll be reaching out shortly to see what went wrong and how we can fix it.
I came into the store in Windsor to drop off laundry (2nd time and the first time was fantastic). This time, there was no detergent on site, so it would be available the following Tuesday (this was a Thursday mind you). Then I come to find out you raised your prices to 3.6/lb, negating the 20% 1st time customer coupon. Hard pass on it all, we’re breaking up and it’s def you, not me. Unsubscribe me please to emails/texts.
Business response:
We are so sorry, Jim. We want to get to the bottom of whatever happened that caused you to give us a 1-star review, so we'll be reaching out to you shortly.
I have tried my best to unsubscribe from your emails, but I am still receiving them. Please remove my email address. Thank you. This email does not relate to service concerns.
Business response:
We have no excuses, Anna. We only want to make things right, as a 1-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
I guess you really don't want my business any longer. Again today, I went to pick up my order and half my dress shirts were boxed the others on hangers. This is the 2nd time for my most recent orders that staff neglect to pay attention to the "boxed" label on my drop off bag. I use these shirts for business travel. The only half-assed apology I got today was "would you like to come back tomorrow for them to be boxed" No, I do not. Tired of you wasting my time and now I head to Dallas, TX tomorrow minus two of my favorite shi... read more
Business response:
We can't stand the fact that we let you down, Wes. We'll be reaching out to you in the hopes we can make it up to you.
False advertising…. Website clearly states that they they clean leather but to my surprise Saturday afternoon I come to drop off a leather jacket at the West Hartford location I’m told by the associate that it’s in fact not something they do, that needs to be shipped out and that it’s not guaranteed. That to me sounds like they don’t clean leather. Here’s the guarantee, I wont be back.
Business response:
Best Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we'll be contacting you shortly to see how we can make it right.
I pay 17 dollar for your to only iron a dress
Business response:
Vilma, thank you for your feedback. Our staff works extremely hard in order to provide our customers with a product that lives up to the high standards we require here at Best. In turn, we like to reward them with a livable wage. As such, our prices have increased marginally, out of necessity. With that being said, if the quality did not meet your expectations, we would be happy to refund the cost, per our Ready, Right or Free promise. Please let us know if there is anything else we can do!
My new wool jumpsuit fabric was beaten up and I left a review with no response.
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a 1-star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
My husbands alpaca sweater is missing that I left there Tuesday & went to pick up on Thursday as I received text that it was ready Wednesday. Have stopped in few times and no luck. Would like manager to call me rather than someone from Glastonbury store. Thank you 8602057063
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.7 star rating with 6,621 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.