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Best Cleaners
- Dry Cleaning
- CT
About this business
Location details
CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 6:30 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I picked up 6 sweaters about 6 weeks ago. I don’t believe I have any others there.
Clothes were returned with visible stains. Not even close to being returned cleaned. Very disappointed Will not return
Business response:
We can't stand the fact that we let you down, Mary. We'll be reaching out to you in the hopes we can make it up to you.
I dropped off a Christmas table runner on November 28 and just got an Email on December 7th that it was ready. When it was dropped off no one could tell me how much it would cost. You charged me $26. That’s outrageous. Unfortunately I will not be using Best Cleaners anymore and will share my experience with as many sites and people as possible. I live in Simsbury and work in town. Poor customer service.
Business response:
We have no excuses, Lynn. We only want to make things right, as a 1-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
Cleaners lost six shirts and two pairs of tailored suit pants. Claim that I never dropped off a bag, but somehow this one shirt on my drop-off made it through the system.
Business response:
We have no excuses, Craig. We only want to make things right, as a 1-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
I dropped off an irreplaceable heirloom wool shirt to be dry cleaned. The shirt had been satisfactorily cleaned previously. However, on this instance the shirt was laundered by Best Cleaners rather than dry cleaned. The wool shirt was shrunk and the shirt itself was damaged. Ruined beyond saving! Went directly to the store. No recourse. Need to see the manager on Monday! I am not happy but hoping this can be resolved satisfactorily. Will follow up with response from Best Cleaners.
Business response:
We can't stand the fact that we let you down, David. We'll be reaching out to you in the hopes we can make it up to you.
Do not recommend... wont be responsible for items they lose. Have used for years, will no longer. This store lost gorgeous Eskander top, just disappeared and they won't be responsible to pay for.
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a 1-star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
Coupons never work. Help in store is anything but. Im not sure if you could actually find lazier people? Not sure why this is always such a hassle?
Business response:
We are so sorry, Thomas. We want to get to the bottom of whatever happened that caused you to give us a 1-star review, so we'll be reaching out to you shortly.
On Tuesday August 16th, 2022, I went to your location at 69 East St Plainville, CT 06062. I brought my leather jacket to have a zipper fixed. I was told it would be slightly over $100 due to whole zipper itself having to be replaced. If it was just fixing the "head" itself, then it would only have been $30ish (I don't recall the exact amounts). So, I went a couple blocks away to Sherwood Cleaners at 144 New Britain Ave, and the gentleman fixed my zipper in less than 5 minutes, at no charge at all. NO. CHARGE. AT. ALL. I ... read more
Business response:
Best Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we'll be contacting you shortly to see how we can make it right.
I gave you feedback about the Canton store and nobody ever contacted me. It’s pretty sad because I have been a customer since the 90’s. The service has gone way downhill. Simple requests are ignored. Not all of the people there are friendly, although the manager is great as are some of the workers. The labor market is tough! We all know that but not creasing pants is not a huge request! I’ve requested on every order for so many years. It makes no sense if I can’t get my clothes returned properly to continue to do business wi... read more
Business response:
We can't stand the fact that we let you down, Maria. We'll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.7 star rating with 6,621 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.