This profile has been claimed by the business owner or representative.
Best Cleaners
- Dry Cleaning
- CT
About this business
Location details
CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 6:30 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Not what it used to be. I dropped off my jacket to have cleaned for a funeral. When I picked it up, it looked the same as when I dropped it off. I showed the clerk. She apologized and said I could have a refund or have them reclean it. I asked to have it cleaned again. I went to pick it up the second time and it was still not clean I asked for a refund and was told I need to come in when the manager is there to get my refund. So many trips and too much trouble. They shio out the clothes and do not clean the clothes the... read more
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a 1-star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
The last four or five times that I picked up my cleaning my shirts where terribly wrinkled and did b not have heavy starch. I feel that I was a really decent customer never complaining but, my recent visits with you have been terrible. Roger Scibelli
Business response:
We have no excuses, Roger. We only want to make things right, as a 1-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
Price is way too high. I will be looking elsewhere for services. It was a sleeveless dress. No stains.
Business response:
We can't stand the fact that we let you down, Candis. We'll be reaching out to you in the hopes we can make it up to you.
you never pick up when you are supposed to, the garments are never totally cleaned on several occasions and have to be returned for recleaning, and after a year of disappointments, we changed dry cleaners. please unsubscribe us from your emails.
Business response:
We clearly dropped the ball, Laura. You mean the world to us and we'll be reaching out shortly to see what went wrong and how we can fix it.
You didn't hem up my drapes, you let them down!!! $48.00 !!!. Do you have any idea the inconvenience you caused me? I am disabled. Simsbury Ct location.
Business response:
Hello, Suzanne. We tried to reach out this morning. Please give the store a call at your earliest convenience 860-408-9868
NO CONSISTENCY FOR PICK UP. WE HAVE NOTIFIED BEST BY EMAIL, WEB SITE AND STILL NOT GOOD RESULTS. SHOULD WE CALL YOU FOR A PICK UP OR TAKE OUR BUSINESS ELSEWHERE? 860-651-4469 THE GRANGERS IN EAST GRANBY
This is the most ridiculous pricing I’ve ever seen for 2 lightweight blankets. You put them in a washer, a dryer, and fold them. $100. I’ll never use your services again.
Business response:
We have no excuses, Tom. We only want to make things right, as a 1-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
I came in to get my dress pressed and the hem fixed. I was given an attitude when I asked when it would be ready, and then when I came to pick it up, it was taken up and hemmed. I then asked them to take it down and press it like I originally wanted and I was told I never said that to begin with. Additionally, when I first came to drop off another dress, I was given a awful attitude by the woman working at the front and she asked me what was on the dress with an insane attitude on 5/7/2024. I will never be coming here again.
Business response:
We are so sorry, Emily. We want to get to the bottom of whatever happened that caused you to give us a 1-star review, so we'll be reaching out to you shortly.
Hello, I pointed out a loose button on my trench coat, they said I would have to use alterations and I said I would tighten it up myself when I picked it up. Unfortunately it is now missing altogether, can you please keep it. I take it you put found buttons somewhere. I am out of the country on business but will be back next week.
Business response:
We can't stand the fact that we let you down, Carolyn. We'll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.7 star rating with 6,621 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.