This profile has been claimed by the business owner or representative.
Best Cleaners
- Dry Cleaning
- Latham, NY
About this business
Location details
500 Troy Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
it is not that you don't normally clean the clothes properly. it is because you don't do what you say that you are going to do and you guys keep sending emails with promotions and they do not get honored when you get there. At times they don't know anything about it and it makes you feel like you are trying to pull one over on them. Last time I drove back to my office and printed it out for her.
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
Too many promotional emails, like 2 a day!!!!! Don’t need a daily email with a discount that lasts a week or so... why not send one that’s good for the month Thanks Larry
Business response:
Oh no! We clearly have not given you the experience you deserve, Larry. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
I feel that your prices are very expensive there were also a language barrier at the counter I felt taken advantage of
Business response:
Barry, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
The last time use cleaner I paided in cash. When I droped off this time was never told you are cashless. I had to leave and go home and get a card to pay for it>
Business response:
John, I am sorry for the experience you had, we have tried to be pro -active with our cashless displays in our stores. I will personally take a look and make sure our signs are in correct spots, but however, I am sorry that you were made to go home and get your card. We do have ways around this and I will make sure that CSR's are coached accordingly. Thank you, Desmond
This was my first experience at Best Cleaners. One of the items that I brought was a new sweater and when I picked it up it appeared worn and old. Although in wearable condition, the sweater was frayed and looks old and worn rather than a brand new sweater that has never been worn. I can only imagine that the sweater was dried, which is not consistent with the material and instructions on the tag. Would not recommend.
Business response:
Sarah, I am truly sorry for the experience you had, we never want any of our clients to have this type of experience. I am, however, glad we were able to speak and start to make this better for you. I look forward to being able to give you a better overall feeling of Best Cleaners. Thank you, Desmond.
Excellent - except that this was the second time I picked up my order, with my receipt, and part of my order was separated from the rest and could not be immediately found. After a wait and delay (about 10 min) the article was found. This is unacceptable and I am considering going to another cleaner!
US army service uniform...firstly, the white button up shirt states military press on the receipt. It was not done. Secondly, I gave them my uniform jacket and new patches to change onto it. The patches were done correctly. However I was handed back a dirty, wrinkled jacket. They compensated by having me bring it back after I had already got home. However, overall experience was terrible and I won’t be going back for services.
Business response:
Carlos, I am truly sorry for the experience you had, it seems that your garment was entered in for alter only. However, i am happy we were able to speak and turn your experience into a better one. We look forward to seeing you soon. Thank you, Desmond
Not only was it expensive, I was told I could no longer pay in cash! I’ve never heard of such a thing! How un American !!! I shall never return to your establishment. A former loyal customer
Business response:
Chuck, I am truly sorry that the cashless system has effected you negatively. However, we have ways of still being able to handle all of your dry cleaning needs and payments, I am glad I was able to get in contact with you to explain. Thank you, Desmond
For cleaning, Best cleaners is a quality cleaners as for tailoring i have had 2 instances where i need something done and i was let down. Please look into improving that part and your business will match the name.
Business response:
Larry I am truly sorry to hear about your experience with our seamstresses, I would like to speak more about this, I will reach out to you tomorrow. Thank you, Desmond
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 1,585 reviews.
When is Best Cleaners open?
Best Cleaners is open now. It will close at 4:00 p.m.