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Balfurd Cleaners
- Dry Cleaning
- State College, PA
About this business
Location details
215 South Atherton Street, State College, PA, 16801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You got a lipstick stain out of an expensive dress! Great job.
Business response:
Thank you, Sandra! We're so happy we could get that stain out for you! -The Balfurd Team
Credit card machine was not process needed to leave my credit card with quest services
Business response:
Hi, Lisa! We apologize, our system was down when you were visiting the store. If you are ever uncomfortable with us taking credit card information down to process when the system is back up, you are more than welcomed to pay with exact change in cash, use a check, or ask us to call you when our system is back up so you can pick-up and pay with card while in store. Sorry again for the inconvenience of our system being down! If you have any questions please email info@balfurd.com. -The Balfurd Team
Dry cleaning is more expensive than NYC. Doesn’t make any sense. They also will tell you when you drop off your clothes they’ll do their “best” to get the stains out. If I am paying over $10 per item to get dry cleaned you shouldn’t say you’ll do your “best” you should be upfront with customer about what you can and cannot do. Because sometimes they don’t take out all the stains and you still end up paying, for my most recent order was $40 for dry cleaning 2 items. I recommend people dry clean somewhere where it isn’t so exp... read more
Business response:
We're so sorry you were surprised by our pricing, Natalia. We will happily give you a price quote when you drop off your items. We're not a discount cleaner (as many city cleaners are) and our mission is a high standard of service, community involvement/support and providing our team a fair/living wage and benefits. If price is your ONLY consideration, we may not be the cleaner for you. Please reach out to us at 814.237.7661 or info@balfurd.com if we can answer any questions. -The Balfurd Team
I don’t think my dress was even touched- you just took my $18. The stains are EXACTLY the same- I think it was just cola on them. The same wrinkles that were there when I dropped it off are still there. Never coming back.
Business response:
Hi Rachel. We're so sorry you had a poor experience. Please contact our office at 814.237.7661 or email info@balfurd.com and we will happily make this right for you! We 100% stand behind our work and want to make sure you're happy. - The Balfurd Team
The stain did not come out of the garment.
Business response:
Hi Maria! While we do try our best, not all stains are removable. Depending on fabric and what kind of stain it was, how long the stain has been setting, ect. - sometimes it's just not possible. We cannot guarantee spot removal, but we do always offer free re-dos on anything if you wanted to give it a second go! -The Balfurd Team
Over priced. Only allowed to pay with EXACT change or credit/debit card? Absolutely ridiculous. If the staff can't make change, hire staff that can! Most inconvenient.
Business response:
We're so sorry you were surprised by our pricing, Lydia. We will happily give you a price quote when you drop off your items. We're not a discount cleaner (as many city cleaners are) and our mission is a high standard of service, community involvement/support and providing our team a fair/living wage and benefits. If price is your ONLY consideration, we may not be the cleaner for you. Please reach out to us at 814.237.7661 or info@balfurd.com if we can answer any questions. -The Balfurd Team
Got out a sharpie stain that I was not expecting to come out!
Business response:
We're so happy to hear that, Nish! We're always happy to help with tough stains. Thank you so much for sharing your experience with us! -The Balfurd Team
Dry cleaning was done will
Business response:
Thank you so much for your kind words, James. We really appreciate you taking the time out of your day to share your experience with us. -The Balfurd Team
Costumer service was subpar. On 11/30/2020 the representative was very unpleasant and impolite both on the phone and in person. Unsure of her name. She is African American. Dry cleaning was mediocre. Overall, not a good first impression unfortunately. Will not recommend.
Business response:
Kay, I'm so sorry that this was your experience! This is not the customer service we strive for and it sounds like we really dropped the ball. I truly apologize. We will address the representative you dealt with and ensure this doesn't happen to anyone else. Again, I sincerely apologize and should we be able to do anything else, please reach out to us at 814.237.7661 and ask for Linda, our General Manager or email linda@balfurd.com -The Balfurd Team
Frequently asked questions about Balfurd Cleaners
How is Balfurd Cleaners rated?
Balfurd Cleaners has a 4.6 star rating with 1,331 reviews.
When is Balfurd Cleaners open?
Balfurd Cleaners is closed now. It will open at 8:00 a.m.