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Balfurd Cleaners
- Dry Cleaning
- State College, PA
About this business
Location details
215 South Atherton Street, State College, PA, 16801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Navy blazer was cleaned. Balfurd ripped off a monogrammed button. I picked up blazer.,they never mentioned it. Returned it, promised manager would call. Never did call. After 2 weeks went back and told them again. Now it's another week and no call. Anyone know a good dry cleaner?
Business response:
Hi, Robert. We emailed you 10/24 and are waiting to hear back from you. Please email info@balfurd.com if you're still interested in the solution we talked about on the phone - No rush, just checking in. Thank you! -The Balfurd Team
Your ad (email) offers 15% off through August 13 - but you were actually CLOSED on the 13th. Not a happy experience
Business response:
Hi, Reg. Feel free to drop off the order you were looking to apply the 15% off to any time and just mention at drop off that we are honoring the 15% off coupon you received through email. Sorry for any confusion or inconvenience! -The Balfurd Team
Too expensive! $20 for a dress?
Business response:
We're so sorry you were surprised by our pricing, Belinda. We will happily give you a price quote when you drop off your items. We're not a discount cleaner (as many city cleaners are) and our mission is a high standard of service, community involvement/support and providing our team a fair/living wage and benefits. If price is your ONLY consideration, we may not be the cleaner for you. Please reach out to us at 814.237.7661 or info@balfurd.com if we can answer any questions. -The Balfurd Team
Delivery person missed us on pick up day so I drove our laundry to the S Atherton office where they said they would have delivery person deliver back to us. Ended up I had to drive to S. Atherton office to pick up. No biggie, but thought you should know.
Business response:
Thank you for making us aware of this issue. We will make note of it so you are not missed on your next delivery day. Thanks for providing us with feedback, Roderick, we greatly appreciate it! Please reach out if there is anything else we can do for you: info@balfurd.com -The Balfurd Team
The employee who greeted me was exceptionally nice. Also, the dress looks great.
Business response:
Thanks for taking the time to rate us, Cheree! We're so happy that you're happy! We strive to have the best dry cleaning and laundry service in State College. -The Balfurd Team
My 160 dollar jacket that I never wore was to be cleaned and pressed. The jacket came back with a large water stain. I am so upset. I had to drive 40 mins to take it back to be released. I worry the jacket will be ruined.
Business response:
Hi, Cathy. Like we talked about on the phone, the yellow marks are most likely from the plastic bag which you mentioned at drop off you had stored the jacket in for several years. Over time, plastic can have that effect on clothing. I am glad you brought the jacket back in and we were able to remove the worst of the spots. -The Balfurd Team
Told me to come Friday. Came on Friday and they were closed.
Business response:
Hi, Mason. We're so sorry, due to the inclement weather from last Friday we decided to close the stores. Our deepest apologies for any inconvenience it caused you. -The Balfurd Team
Didn’t pick up my dry cleaning after several requests. Zero communication. Had to drop off. Didn’t deliver my dry cleaning. Zero communication for almost two weeks. Finally replied to my email that roads were impassable? Had to pick up. Seems like a convenient excuse because you all have “new drivers”. Have been loyal customer for over seven years and service for pickup up/drop off continues to decline.
Business response:
Hi, Don. Firstly, thank you for sharing your thoughts, feedback good or bad is very valuable to us. While we are training drivers at the moment, it is no excuse for the lack of communication you felt, and we are deeply apologetic for that. As we work on the new adjustments to the delivery routes, we greatly appreciate your understanding and patience. Again, we are sincerely sorry for the inconvenience this has caused you. For further questions or concerns please feel free to reach out to info@balfurd.com. Thank you. -The Bal... read more
I asked for all but one of my pieces to get military press and not all were done properly. I also asked for my name to be changed in the system and that still has not been amended.
Business response:
I'm so sorry the military pressing was not done correctly. At your convenience please bring them in for a free re-do so we can fix them for you. As for your name I have "Millisock, Aevry" if this is incorrect please email us at info@balfurd.com and I will have it changed before your next visit. You can also email any questions or concerns regarding the free re-do on your military items. Thank you. -The Balfurd Team
Frequently asked questions about Balfurd Cleaners
How is Balfurd Cleaners rated?
Balfurd Cleaners has a 4.6 star rating with 1,331 reviews.
When is Balfurd Cleaners open?
Balfurd Cleaners is closed now. It will open at 8:00 a.m.