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American Dry Cleaners
- Dry Cleaning
- Charlotte, NC
About this business
Location details
1806 N Graham St, Charlotte, NC, 28206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 6:30 p.m. | |
| Tue | 6:30 a.m. to 6:30 p.m. | |
| Wed | 6:30 a.m. to 6:30 p.m. | |
| Thu | 6:30 a.m. to 6:30 p.m. | |
| Fri | 6:30 a.m. to 6:30 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I loved getting my sheets done! The cost when I started in April was $16.32 including pillow cases. But in mid May it went up to $18.00 and some cents without pillow cases. I added two pillow cases and my last bill was $22.52! If there was a price increase I must have missed the notification. I was treating myself at the $16.00 rate but now that has gone up $6.00 a time I cannot do it. Nice while it lasted!
Business response:
Three out of five stars is an average rating, but American Dry Cleaners is never satisfied with average. Someone from our team will be reaching out to you so we can serve you better in the future!
A leather coat need to be cleaned and some buttons were loose. The coat was cleaned perfectly and all the buttons were resewn correctly.
Business response:
We’ve given you the best dry cleaning services we possibly could, and in return, you’ve given us the highest rating on . We hope this is the beginning of a beautiful friendship!
Ask for my shirts to be folded over hanger and they wasn’t When they not folded over hanger it widened out the neck
Business response:
We apologize for any inconvenience with your shirt folding request. We understand this widened the neck. Please bring the shirt back so we can try to remedy the issue.
I came in on Tuesday morning to pick up my dress. When I brought it in. I asked the young lady. Would they be able to get the l lent off of it? She told me. Yes, so when I picked up my dress there was still some lent on it and the fact is that I had to sit and wait. While the cashier was interacting with another customer chatting than she had to go and get the teal out of the office. She could have had thal ready done if she wasn't takiing down man's number.to call him later when I pick up my items its early in the mor... read more
Your prices are extremely too high!!!!
Charge to much to dry clean one freaking dress I payed $25 for one dress to be clean that’s unacceptable I will never go back there and no I wouldn’t recommend anyone to go there
Business response:
We apologize for not informing you when the dress was dropped off that there was an additional charge due to the beads or sequins on it requires special care. The CSR applied a 20% discount at pick-up for you.
I had two bad experiences with the dry cleaners.. people doing customer service are so disrespectful. You had to pay attention in order to see the games that they play. I'm not the one the two or three. I told the manager and I told the owner. As of right now no change. I will say they do a good job on cleaning clothes though. I'm looking for a new dry cleaner please help.
I had a 25% percent off coupon that was presented at the beginning of my drop off. The coupon was not applied to my bill when I returned to pick up my clothes.
Business response:
We apologize for the coupon discount error. A 20% courtesy disc. was applied at pick-up and the additional 5% has been applied to your account for next time. Thank you for letting us know about this issue.
Lulu is a terrible manager with very unprofessional customer service. I’d highly recommend training for her. Be careful if you’re taking your dresses here for hemming. When you go to the back to change, your led to a sketchy tiny bathroom to change. The stream stress pinned one spot on my floor-length dress and when I looked down, it appeared to be around the bottom of my big toe. She didn’t ask me to look in the mirror (which I should have asked to do too, my mistake). I picked up the dress a week later and, wearing the sa... read more
Business response:
Thank you for bringing this to our attention. We take all feedback seriously. I apologize. I spoke with the seamstress and she felt she measured the dress where you wanted it. I'm sorry the dress was not hemmed as you wanted.
Frequently asked questions about American Dry Cleaners
How is American Dry Cleaners rated?
American Dry Cleaners has a 4.7 star rating with 2,123 reviews.
When is American Dry Cleaners open?
American Dry Cleaners is open now. It will close at 6:30 p.m.