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Owl Cleaners
- Dry Cleaning
- Warrendale, PA
About this business
Location details
165 Northgate Drive, Warrendale, PA, 15086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Hi- We had a large number of items cleaned a couple of months ago. I was disappointed when I took the items out of their packaging and a number still had a body odor. Additionally, we were emailed a cost/number of items, but when we actually picked-up our order, we were charged more money than was quoted in the email allegedly due to a counting error. Very disappointed overall.
Business response:
Try as we might, sometimes we just don’t meet your expectations, George. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Had a linen suit with nasty stains from an airline mishap. They worked on it long and hard to remove the stains which are now barely visible.
First time, last time. No prices listed in store; no prices on website; was not told how much my order would cost when I dropped off & when I picked up my order it was almost double of what I expected to pay.
Business response:
We are so sorry, Paul. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
Best dry cleaner and shirt laundry in the North hills. Have used for 20 years without a problem.
There is a hole in my wool hat that wasnt there when I dropped it off and I was told my coat might be there Monday or Tuesday when I was told it would be there Friday
Business response:
We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
I dropped off our king comforter to have a small tear stitched up and to get it dry cleaned. I made sure the claim ticket said, "Fix tear on upper front, corner". Within a week I picked up the comforter. A king comforter is way too big and bulky to check on-site. When I got home and took the comforter out of the bag, the tear had not been fixed at all. That was very disappointing! When I put the comforter back onto the bed, a large, faded stripe was down the middle of the comforter. I can assure that was not there previously... read more
Business response:
We have no excuses, Kim. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
My name isn’t Susan stop texting me
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
First time customer. Friendly service I was surprised the price for each item and the total due was not on the receipt I was given. No prices were displayed in the store either so you don’t know what the cost is till it’s time to pick it up. I am new to this state but never experienced that before.
Business response:
HI Ms Freeman, Our apologies for this issue. We can always price your items while you wait but we try to make the "trip" as fast as possible. Alternatively, the manager can call you or if you want web access to your orders we can set that up for you where you can see everything as charged. Thanks for your business and please let us know in the future.
I received a coupon in the mail, I did not read the fine print, I had to give the coupon when I dropped my clothes off, when you went to pick up my items they would not accept it. I thought that was so misleading and poor customer service. They should of honored the coupon , and explain there policy for next time. I will not go back.
Business response:
Hi Carol, thank you for reaching out! Our goal is to deliver fabulous service AND fabulous care. I'm so sorry we let you down in such a way. We were glad to give you a portion of that discount but we would rather you have that full coupon for the future on incoming orders. Apologies for the confusion.
Frequently asked questions about Owl Cleaners
How is Owl Cleaners rated?
Owl Cleaners has a 4.7 star rating with 2,587 reviews.
When is Owl Cleaners open?
Owl Cleaners is open now. It will close at 6:00 p.m.